IT Support Specialist - Marquee Staffing

IT Help Desk Support Specialist II or III
NO Remote work available

Position Overview:
This position will perform IT troubleshooting and desktop and remote support for end-users in a world-wide IT environment. 

Duties and Responsibilities:

• Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones
• Assist onsite and remote employees with their computer and software issues with Windows (some Mac)
• Software installation and basic network troubleshooting
• Imaging computers and desktop/laptop setup
• Document resolution and follow up with trouble tickets
• Help purchase and manage hardware and software inventory
• Assist other IT team members with project tasks and testing

Minimum Education:

• • 3-8 years of experience
• • Associates degree or certificate preferred

Desired Training and Experience Required:

• Broad knowledge of Windows client/server network environment
• Strong troubleshooting skills of Windows operating system and Microsoft Office issues
• Strong written and verbal communication skills
• Demonstrated ability to work in teams and individually with minimal supervision
• Technical aptitude to learn and follow instructions.
• Strong attention to detail
• Ability to research solutions and work independently on tasks

Physical Demands:
Individual should be able to carry and lift heavy objects, up to 50lbs. This position may be required to do some lifting of IT equipment.
This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities.