IT Support Specialist II - Vantage Point Recruiting

Our client is looking for a Information Systems Specialist II. Under limited supervision and a high level of judgment required, you will provide management and troubleshooting of all audio visual and computing equipment. Provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance. Tier 1 technical support and administrative functions across the complete range of technologies supported by Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. Responsible for installing, configuring, and maintaining software and services. The position will stay current on computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. Provide input for the development of information technology plans, working collaboratively with employees, the Helpdesk Manager and Associate Chief Information Officer. This position is eligible for overtime and may on occasion be asked to work nights and/or weekends.

Minimum Qualifications:

• Associate degree in information technology or similar field and relevant work experience.

Required Knowledge, Skills, and Abilities include, but not limited to:

• Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers, as well as project management concerning computer/lab replacement cycles.
• Experience in supporting Windows 11, Office 365 and software 
• Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers, requiring analysis and resolution.
• Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with employees, and shared services staff.
• Ability to plan and assist staff in the labs by demonstrating proper use of the equipment and use of hardware and software.
• Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).
• Ability to communicate effectively orally and in writing.