IT Support Specialist II - SharePoint expert - Emory University

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Description:

The Association for Clinical Pastoral Education (ACPE) is the standard for spiritual care and education. The ACPE is a multicultural, multi-faith organization devoted to providing education and improving the quality of ministry and pastoral care offered by spiritual caregivers of all faiths. The ACPE is nationally recognized as an accrediting agency in the field of clinical pastoral education by the U.S. Secretary of Education through the U.S. Department of Education.

 

JOB DESCRIPTION:

• Installs and maintains computer hardware and software for departments.
• Maintains desktop connectivity to the campus network.
• The computing environment may include servers, multiple platforms, and discipline-specific software.
• Works with constituents in the departments to identify computer solutions in support of the mission of the departments.
• Typically supports departments with more than 25 users or departments that maintain a complex environment (e.g. several servers) or departments that provide services to a large segment of the university community.
• Performs other related duties as required.

ADDITIONAL JOB DUTIES:

• This position is responsible for complex computer operations support for the the ACPE, in consultation with a contracted third-party network provider(s), from purchasing, implementing and on-going maintenance. 
• The technology environment includes hardware, software, and cloud-based systems.
• Applications include Nimble AMS, Microsoft SharePoint, and other discipline-specific software.
• Installing the SharePoint platform, integrating applications, and creating libraries.
• Adding users, controlling access to document libraries, and setting permissions.
• Performing maintenance of the SharePoint platform, servers, and intranet.
• Troubleshooting and resolving SharePoint issues or malfunctions.
• Providing SharePoint support and end-user training.
• Stay relevant with SharePoint developments and performing version updates and upgrades.
• Performing data retrieval and backup procedures to prevent data loss.
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences.
• Keeping up to date with SharePoint developments and performing version updates and upgrades.
• Nimble AMS is the Association database, routine consultation with Nimble representatives for the optimal use and operating of the system.
• Take the lead on account set up/maintenance and user password support.
• Data management to include, but not be limited to, routine reporting, reviews and resolution of all housed data for accuracy and compliance.
• Liason with IT consulting firm on new machines, new software, and keeping up to date with the latest technology and infrastructure.

MINIMUM QUALIFICATIONS:

• Five years of information technology experience OR a Bachelor’s degree and three years of information technology experience.

 PREFERRED QUALIFICATIONS: 

• Extensive knowledge of SharePoint and Windows operating systems, as well SQL Server, Power BI, PowerShell and Office 365. 
• Superb collaboration, interpersonal, and communication skills. 
• Advanced analytical and problem-solving abilities. 
• Excellent organization and time-management skills.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to the ACPE Office location on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

 

MORE ABOUT THE ACPE:

 

Mission:

• To positively affect people’s lives by nurturing connections to the sacred through experiential education and spiritual care.

Vision:

• To create measurable and appreciable improvement in spiritual health that transforms people and communities in the US and across the globe.

Values:

• Diversity and inclusion - demonstrated through cultural humility, attentiveness and collegiality.
• Integrity - demonstrated through trust, respect and excellence.
• Curiosity - demonstrated through listening, experiential models, innovation and creativity.
• Process - demonstrated through action/reflection, listening, experiential and relational models.
• Service - demonstrated through compassion, authenticity and growth.

ACPE, Inc. is an affiliate of Emory University, and each employee/position makes a critical contribution to the operations of the Association. Staff members must demonstrate commitment to their role, as well as in the support and enhancement of the work of the organization. While ACPE is an independent organization, incorporated in the state of Georgia, our employees are hired and employed through the University. The Association strictly adheres to Emory University policies for the employment, health and safety of our employees.   

 

Emory Supports a Diverse and Inclusive Culture:

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.