IT Support Specialist II - Nevro Corp.

About Nevro

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Nevro’s comprehensive HFX™ spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza®, Senza II®, Senza Omnia™, and Senza HFX iQ™ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevro’s latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevro’s unique support services provide every patient with an HFX Coach™ throughout their pain relief journey and every physician with HFX Cloud™ insights for enhanced patient and practice management.

Nevro also recently added a minimally invasive treatment option for patients suffering from chronic sacroiliac joint ("SI joint") pain and now provides the most comprehensive portfolio of products in the SI joint fusion space, designed to meet the preferences of physicians and varying patient needs in order to improve outcomes and quality of life for patients.

Job Summary & Responsibilities

The IT Support Specialist – will report directly to the IT Manager. The primary function of the role is to provide global support for Nevro IT infrastructure (desktops, laptops, phones, services, hosted services, and mobile devices).

• Responds to questions/requests with clarity and courtesy from the Jira helpdesk
• Onboarding new hire process for all employees
• Provide support via phone, web, remote desktop (LogMeIn), and email to ensure continuity of core business
• Setup and configure new laptops
• Troubleshoot daily issues with end user’s laptops, monitors and printers and escalate to tier 2 if needed
• Effectively interfaces with staff
• Support meetings and conference calls with Zoom and MS Teams
• Prioritizing daily tasks within Jira HD
• Support end users in different regions as well as AUS, EMAE, and Costa Rica
• Other duties as assigned
• Will be required to be in the office 5 days a week

Role Requirements

• 3+ Years of experience in Corporate IT support and administration

Skills and Knowledge

• Excellent communication and customer service skills
• Customer service detail orientated
• Willing to consult with clients and provide simple and timely solutions
• Strong written skills and detailed orientated
• Prioritize day to day activities
• Knowledgeable in Zoom conference and webinars and MS Teams is a plus
• Ability to work across various time zones in multi-cultural environments
• Excellent problem-solving skills
• Strong technical documentation skills
• Self-Starter – Employee is expected to manage their own time and work a full professional day
• Windows Desktop Support (Windows 10)
• Knowledge and experience in SCCM and Intune
• Proficient with MS Office 365 products
• Apple Mac Support and products (JAMF) is a plus
• Mobile Device Support (iPhone, iPad, Android)
• Imaging Tools such as MDT
• Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.
• Excellent facilitation and organizational skills.
• Strong critical / analytical thinking and problem-solving skills.
• High energy level, adaptive and a strong team player with a good work ethic.

Target Pay Range

$75,150 - $93,938. The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. *Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.

Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.

EEO Statement

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.