IT Support Specialist II - Las Vegas, NV - Everi
Las Vegas, NV 89113
About the Job
Description
We're seeking a motivated, experienced individual eager to provide great customer service and IT support for an exciting company. In this role, you'll assist internal Everi system users, playing a pivotal role in driving team success. If you're passionate about IT and seeking a platform to showcase your skills and positive energy your search ends here. This position offers the chance to engage with users, operations, and various aspects of IT!
What Will You Be Doing?
- Use technology to set up, manage, and track employee equipment across the company.
- Follow up with employee requests and track progress with ticketing system.
- Work with different teams to help new employees joining and employees existing transition smoothly.
- Provide initial support to employees at all levels of the company including the executive team ensuring equipment if fully functional.
- Keep track of where company assets are and manage inventory.
- Ensure that user accounts and computers meet security standards for audits.
- Support employees directly onsite and remote.
- Customarily and regularly participates in on-call rotation to assist internal customers outside regular business hours.
- Responsible for maintaining local conference room configuration and emergency support.
Skills, Knowledge, & Expertise Needed for the Job:
- Bachelor’s Degree in IT, Computer Science, Engineering, or a combination of education and work experience.
- 2-4 years’ experience in an IT support role working in a fast-paced environment.
- Strong Customer Service Skills.
- Some experience supporting on-site and remote customers.
- Ability to work independently and exercise analytical problem-solving skills.
- Demonstrated communications skills, with ability to communicate technical subjects to non-technical audiences.
- Knowledge of Microsoft Office 365, Windows, and ServiceNow preferred.
Why Us?
- Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is$52,000 - $55,000 annually.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
#LI-TK1
Source : Everi