IT Support Specialist II - Humane Society Pikes Peak Region

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

*This job will close on Friday, June 28, 2024*

Job Summary
The IT Support Specialist II provides escalated technical assistance and support for incoming queries and issues related to computer systems, software, and hardware and manages IT infrastructure changes and other IT support projects.

Key Duties and Responsibilities

• Assist IT Support Specialist I by providing leadership and Tier II technical support and directly responds and updates IT service requests as needed.
• Assist with the Implementation of new software/hardware and maintenance of existing infrastructure, both physical and some networking.
• Work collaboratively with staff and volunteers in the organization at all locations to help develop solutions or recommendations that better accomplish necessary tasks.
• Maintain a standard image for machines and assist with patching necessary updates and software fixes.
• Take lead in investigating software/hardware issues to determine what route should be followed to correct the issue and/or if further resources will be needed. This may include working more closely with product vendors when necessary.
• Provide onsite and remote support to end users.
• Provide IT project direction to end users at HSPPR when implementing new systems/software/projects.
• Provides leadership to IT Support Specialist I and to other end users at HSPPR.
• Serves as the backup for the IT Manager during their absence.
• Will require some on-call responsibilities

Other
• Commitment to the mission, values, goals and success of HSPPR
• When appropriate, documents observed animal behaviors utilizing object language as required in relevant procedures and/or policies.
• Perform all other duties as assigned.

Supervisory Duties

• None

Physical Demands
• Regularly sits at computer station.
• Must be able to lift, push, and pull a minimum of forty pounds with reasonable accommodations.
• Must be able to be on feet for extended periods of time.
• Typically stands, bends, stoops and crouches.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Periodically drives a HSPPR Vehicle to perform duties

Schedule Requirements

• Schedule may include weekend and holiday work and some on-call responsibilities

Education/Experience Necessary
• Associate's degree in Computer Science or equivalent experience.
• Minimum 2 years help desk experience preferred.
• Technical certifications are a plus.
• Attention to detail while being able to prioritize and multitask, and has the ability to adapt to changes.
• Strong customer service and communication skills.
• Familiarity with Windows 10/11 and Microsoft suite.
• Familiarity with Hybrid environments.
• Strong knowledge of network aspects such as but not limited to LAN/WAN, ports, IPs and server knowledge.

NOTE: The job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

• • Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect, and compassion.

• • Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.

• • Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.

• • Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation, and the development of our board, staff and volunteers.

• • Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.

• • Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.