IT Support Specialist - Catholic Charities, Diocese of Paterson

Position Overview:

A hands-on technical support role providing essential IT services across multiple business locations in the Morris/Passaic/Sussex County areas, the IT Support Specialist will play a key role in maintaining and supporting the day-to-day IT operations of the organization, ensuring seamless technical support to staff, and collaborating with the IT Director on projects and tasks. The position requires a balance of technical expertise, problem-solving skills, and the ability to effectively communicate with both the IT Director and non-technical staff while working in the field.

Key Responsibilities:

First Line Technical Support
· Provide technical support for hardware, software, and basic network issues
· Diagnose and resolve IT problems through on-site visits
· Assist employees with a variety of technical issues and IT related questions, setup of equipment, moving equipment, etc..
· Resolve help desk tickets, escalating issues as needed.
Field Services
· Travel between company locations to provide on-site technical support (locations primarily are located across Morris, Passaic, Sussex County areas)
· Respond to emergency technical issues at various locations as needed
· Transport hardware as needed between locations
· Assist the IT Director in obtaining information to deal with issues and following instructions to carry out tasks assigned
Administrative Support
· Assist in maintaining hardware inventory and tracking IT assets across all locations
· Enrolling devices and applying company policy
· Assist in implementing IT policies and procedures
· Serve as the primary point of contact during the IT Director’s absence for routine matters
· Work closely with the IT Director on various IT Projects

Requirements:
· Associate degree/Certificate in IT (or related fields) or equivalent experience
· 2+ Years hands-on technical support experience
· Valid driver’s license and reliable transportation (mileage reimbursed)
· CompTIA A+ certification or equivalent
· Ability to lift and move equipment up to 50lbs

Required Skills:
· Strong knowledge of Windows operating systems and Microsoft Office 365
· Experience with remote support tools (RMM) and ticket management systems/helpdesk
· Experience with Microsoft Entra and/or Microsoft Active Directory
· Knowledge of IT security best practices
· Knowledge of computer networks and services
· Excellent customer service and communication abilities
· Strong problem-solving and analytical skills
· Ability to explain technical concepts to non-technical users
· Good time management skills

Additional Skills (Preferred):
· Experience with an MDM (Intune, Meraki, etc.)
· Experience with NVR systems (Hikvision, etc.)
· Experience with cloud phone systems (RingCentral)
· Experience with Savin copiers

Schedule:
· Full-Time, Monday through Friday 8:30am-4:30pm
· Some flexibility required for emergency support
· Occasional evening or weekend work is unlikely but may be necessary in some situations