IT Support Specialist - American Technology Consulting

Title: IT Support SpecialistLocation: 210 Hazelwood Drive Tech Dev. & Fabrication Ctr 3 Champaign IL USA61820Interview:- WebcamDescription:Computer Support Associate Provides basic day-to-day operational support for a computing environment(computer center, unit computing, a community of users, et c.), followingestablished procedures, in order to contribute to the smooth running of thatenvironment. Support activities require some technical background while beingstrongly administrative in nature. Performs/monitors standard processes oroperations that are highly stable and/or relatively consistent in how to fix.TYPICAL EXAMPLES: --management of onsite desktop hardware, softwaretroubleshooting, printer hardware management, and smart hands support for theserver / network teams. Proves support for conference rooms, asset lifecyclemanagement, and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stableand/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues. • Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes. • Responsible for effective e-mail communications and ability to create andmaintain basic documents/records: TYPICAL EXAMPLES: --contact lists --processlogs --problem incidence reports --customer information updates – exterior shiporders --inventory, maintenance or other service records--handling standardfacilities administration requests • Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures. • Maintains equipment, supplies, data supporting processes or operations.Typical examples includes scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers. • Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets.Job Description: Will provide onsite deskside Tier 2 support to the WorldHeadquarters location through performing the following duties Job Duties: • Performs/monitors standard processes or operations that are highly stableand/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues. • Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes. • Responsible for effective e-mail communications and ability to create andmaintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problemincidence reports --customer information updates – exterior ship orders--inventory, maintenance, or other service records--handling standard facilitiesadministration requests • Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures. • Maintains equipment, supplies, data supporting processes or operations.Typical examples include scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers. • Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets. Job Requirements: • Knowledge of computing and networking concepts and fundamentals- -Experience with AV/Conference Room support is required • Ability to use standard desktop load applications such as Microsoft Officeplus intranet and internet functions. • knowledge with agile methodology • Knowledge of computer security policies and a general overall knowledge ofcomputer security concepts. • 1 year or more IT experience preferred, but recent college graduates will beconsidered-