IT Support Specialist - REVOLVE

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 20 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have the thirst and creativity to redefine fashion retail for the 21st century, making REVOLVE the leading online retail destination targeted towards Millennial and Generation Z consumers seeking premium fashion. With a team of 1,000 strong, we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium and Luxury online shopping?

We are seeking an IT Support Specialist to join our IT team and provide exceptional technical support to our organization. The IT Support Specialist will be responsible for managing and resolving technical issues, maintaining IT systems, and ensuring a smooth operational environment for end-users. This role requires a strong technical background, excellent problem-solving skills, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Technical Support: Provide comprehensive support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve technical problems efficiently and effectively.

• System Maintenance: Perform routine maintenance tasks, including system updates, backups, and security patches. Monitor IT systems for performance issues and take proactive measures to ensure stability.

• Incident Management: Track and manage support requests using the IT service management system. Prioritize and escalate issues as needed to ensure timely resolution and minimal disruption to operations.

• Installation and Configuration: Assist with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems.

• User Training: Provide training and guidance to end-users on the use of software applications, hardware, and IT best practices. Create user guides and documentation as needed.

• Documentation: Maintain accurate records of support requests, resolutions, and system changes. Update knowledge base articles and internal documentation to reflect current practices and solutions.

• Problem Resolution: Identify recurring technical issues and collaborate with team members to develop and implement long-term solutions. Analyze root causes and suggest improvements to prevent future problems.

• Collaboration: Work closely with other IT team members and departments to address cross-functional issues and support IT projects. Communicate effectively with stakeholders to ensure alignment and project success.

• Compliance and Security: Ensure all IT support activities adhere to company policies, security standards, and regulatory requirements. Implement best practices for data protection and system security.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.

• Experience: 3+ years of experience in IT support or a similar technical role.

• Technical Skills: Proficient in diagnosing and resolving issues with operating systems (Windows, macOS), software applications, and hardware. Familiarity with network troubleshooting and support is a plus.

• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred but not mandatory.

• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

• Communication: Excellent verbal and written communication skills. Ability to explain technical concepts clearly and effectively to users with varying levels of technical knowledge.

• Customer Service: Demonstrated experience in providing high-quality customer service with a focus on user satisfaction and support.

• Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment while maintaining attention to detail.

Working Conditions

• Environment: Office-based with occasional remote support responsibilities.

• Schedule: Standard business hours with potential for on-call support or extended hours based on business needs, including weekends and holidays.

• Physical Requirements: Ability to lift and move IT equipment (up to 50 lbs) and perform tasks that may involve extended periods of sitting or standing.

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly range is $25.00 to $29.00 an hour.