IT Support Specialist - Centrav

Are you looking for a stable full-time job with an outstanding company? Centrav Inc. is currently seeking a qualified IT Support Specialist to be responsible for providing help desk support to end-users including support for hardware, software, telephone and other equipment/systems. We are looking for someone who is friendly, enthusiastic and has a team-first mentality. If you have a passion to help others and love technology this may be a great role.

Objectives of this role:

• Document and provide support to requests for technical support on company hardware, software and network issues according to help desk service standards and escalating to IT staff or 3^rd party when necessary.
• Respond to support requests via phone, email, in-person or through remote access.
• Monitor ticket queue for new requests and resolve within established SLAs.
• Assist in maintaining department inventory in regard to intake, organization, and procurement requests.
• Maintain the integrity of Dell, LG, and Apple and other computers and devices through upgrades, support and new technology deployments.
• Set up company computers and devices according to defined configuration standards and rollout as new or replacements.
• Effectively communicate technical information to all levels of employees.
• Perform additional tasks and participate in various projects as assigned by IT/Technology Manager.
• Provide IT on-boarding and training for new employees.

Qualifications:

• High School Diploma or GED required; Associate’s or bachelor’s degree in computer science and/or technology industry certifications preferred.
• 2+ years customer service experience in an IT help desk or related role.
• Motivated self-started.
• Must be organized and possess technical written and verbal communication skills.
• Good working knowledge of current technology.
• Basic understanding of Ethernet and TCP/IP, DNS and DHCP.
• Good troubleshooting skills of current Windows (7, 10) and Mac operating systems.
• Working knowledge of help desk software, databases and remote-control programs.
• Must have exceptional customer service skills, personality, a service mindset, and strong problem-solving skills.
• Ability to troubleshoot and multi-task
• Ability to work with extreme attention to detail
• Able to interact and work with others as part of a team and understand how his/her work supports the overall organizational goals.

COMPETITIVE SALARY and BENEFITS PACKAGE

Centrav offers above industry starting pay, a robust benefits program, paid training, a great work environment & location.