IT Support Specialist - KeenLogic

KeenLogic is seeking to hire a Journeyman Document Specialist for the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for installing Windows image on all machines, unboxing/boxing equipment, inventory of equipment, etc. This is a full-time, on-site position offering benefits, PTO, 401k, and Life Insurance.

Requirements

• Education HS/GED or equivalent experience
• 2 years IT related experience troubleshooting hardware, software, and connectivity issues
• 3 years of direct interaction with customers and clients in a corporate or government environment

Specific Skills

• 2 years hardware experience working with a variety of Intel based PCs, laptops, tablets, and servers;
• Trouble shooting issues that might come up while imaging.
• Inventory of equipment
• 2 years experience imaging machines. (Ghost/SCCM)
• 2 years software experience: Win7/Win10, Outlook (Exchange), mobile phone support (Droid, Blackberry, & IPhone), Imaging PCs with provided Windows image.
• 2 years of property management systems 
• Ability to lift up to 100 lbs.
• Strong ability to track and report any issues.
  • Unboxing equipment
  • Re-boxing equipment after imaged.
  • Processing equipment to be shipped 

Desired Skills

• Highly skilled in multi-tasking
• Windows imaging
• Communication skills in both written and verbal are a must.
• Must be able to work with a small team and create cohesive team environment. 

Work directly with the customer on projects that will include...

• Campus Deliveries of computers/monitors/peripherals
• Track and report on deliveries
• Mass imaging processes
• Special projects
• Property tracking
• Excessing equipment

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