IT Support Manager - Nexplay Consulting Inc.

Based in the heart of Los Angeles, Nexplay is a consulting leader in IT support, managed services, and project management. We enable premium luxury hotel brands to elevate guest experiences and streamline operations through properly leveraged technology. Led by an executive team from Four Seasons, Yahoo, ebay, and LegalZoom, we've made a name for ourselves in Southern California and business has never been better!

We are looking for multiple highly motivated client-site IT Support/IT Managers to join our rapidly growing IT & Cloud services team. Our ideal candidates are natural leaders with strong organizational and people skills, technical background, and passion for delivering the best possible results on time and within budget. You will be responsible for hands-on functionality including on-site property support, helpdesk/system admin work, networking & hardware tasks.

Top Reasons to Work with Us

Our culture is one of collaboration and innovation, and we offer competitive salary, benefits, and career growth opportunities. We also provide a unique opportunity to work on projects of various sizes and complexity with some exciting well known brands.

What You Will Be Doing

IT Support Managers are responsible for assisting in onsite & remote helpdesk support, system administration, end-user IT support, server & infrastructure tasks, network troubleshooting, configuration, printer deployment/troubleshooting, MS Office & other software support. You're also responsible for escalating issues when needed.

What You Need for this Position

Ideal candidates for this role will have 2+ years of IT support (Helpdesk, System Administration, etc.) experience in a professional environment. Travel, Hotel, or Hospitality experience is a big plus (Oracle Opera PMS, Simphony POS or related systems a plus). Hands on experience with tools like Active Directory, DNS, DHCP, print & file sharing. Office365, G-Suite and other email experience. Switches, Patch-Panels, cabling, Cat6 & protocols (i.e. TCP/IP). Remote management software experience, data recovery & data backup software experience (i.e. Barracuda, DATTO/Kaseya, etc.).

What's In It for You

These roles pay between $50,000 - $80,000 annually (can possibly go higher for top candidates) with benefits including Vacation/PTO, Medical, Dental, 401k, and more.

So if you are an IT Technician, Computer Systems Analyst, Systems Engineer or IT Manager with Helpdesk, System Admin & Networking experience, please apply today!

Applicants must be authorized to work in the U.S. and be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Preferred Skills

Helpdesk
Active Directory
Microsoft Office
Laptops
Monitors
TCP/IP
Remote Management Software
Switches
Data Backup