IT Support Manager at ALAANT

Glens Falls, NY 12801

About the Job

Alaant Workforce Solutions has partnered with a top financial organization in the capital region. They are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk. Great benefits and work/life balance!

Hours and Benefits for the IT Support Manager:

On-site Monday-Friday
$65,000 - $85,000
Paid Time Off, plus paid Holidays
401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!
Medical, Dental and Vision insurance

Responsibilities for the IT Support Manager:

IT Support and Operations Management:
- Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.
Training and Development:
- Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.
Vendor and Technology Management:
- Maintain relationships with vendors, manage technology updates, and handle user account administration in Active Directory.
Team Leadership:
- Lead and mentor the IT support team, ensuring performance standards, resource availability, and continuous improvement.

Requirements for the IT Support Manager:

Bachelor’s Degree in information technology-related field or equivalent experience required.
5+ years of support experience required, supervisory experience preferred!
Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.

For more details on this role contact:
Alex Cosmer (he/him), Sr. Talent Acquisition Manager, alex.cosmer@alaant.com or (518) 689-0714

Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies.

This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews.

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At Alaant we believe in People First! We Care. We Listen & We Support.

www.alaant.com