IT Support at TEKsystems

Description

Responsibilities include: Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical support to internal customers utilizing technology products. Responsibilities include:

• Provide second line of support to internal customers. Provide solutions to hardware and software issues.

• Install new software, hardware and peripheral components, such as monitors, keyboards, printers, and disk drives for customers following design or installation specifications.

• Answers client’s inquiries concerning systems operation’ diagnoses system hardware, software, and operator problems, and recommends or performs remedial actions to correct problems based on knowledge of system operation.

• Other duties and responsibilities as assigned.

• Must have good innovation, creativity, problem solving, negotiating, and teamwork, skills.

• Must have good time management, organizational, written and verbal communication skills.

• Must display good presentation, change and conflict management, facilitation, and collaboration abilities.

• Must be able to provide Network and server support. Must strive to meet or exceed personal and team objectives.

• Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.

• Desktop or Laptop computer

• Telephone with voicemail

• Networked copier/printer/facsimile

• Google Apps (Chrome, Gmail, Calendar, Docs, Sheets, Slides, Drive, etc...)

• Microsoft Office products (Excel, Word, PowerPoint)

Skills

desktop, laptop, PC, break/fix, troubleshoot, network, customer service, ticket, wireless, mobile, software, Windows 10, Active directory

Top Skills Details

desktop, laptop, PC, break/fix, troubleshoot, network, customer service, ticket, wireless, mobile, software, Windows 10, Active directory

Additional Skills & Qualifications

Service Oriented: Responds with a sense of urgency to meet the needs of customers, employees, and suppliers.

Communication: Expresses thoughts clearly and concisely (both written and verbally).

Integrity: Establishes trust and deals with issues directly.

Results Oriented: Effective in the planning, prioritization, and timely execution of work

Self Management and Development: Takes personal responsibility for own growth and development

Teamwork: Modifies personal style, focusing on the needs of others, and listening effectively to achieve a common goal

Change: Embraces and creates change

Business Acumen: Understands and applies business knowledge

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $22.00 - $26.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Livonia,MI.

Application Deadline

This position will be accepting applications until Jan 16, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.