IT Support Level 1-2 - Randstad USA

job summary:

Description

This role requires on site, first level and second level IT support for warehouse operations and office users as well as IT project support. The ideal candidate has hands-on hardware experience including setup, configuration and troubleshooting of scanners (Zebra, Android, Bluetooth); direct connect and network printers (Zebra, Laser); Windows desktops, laptops and mobile workstations; smartphones; and video displays. Good communication and soft skills for IT help desk coverage by phone, email and screen sharing and hands-on support. IBM iSeries experience is a plus.

The ideal candidate is highly responsive, takes the initiative to quickly resolve user issues, and approaches tasks with a sense of urgency. They demonstrate a proactive mindset, ensuring efficient and timely solutions to keep operations running smoothly.

Qualifications

• 2 years Enterprise level 2 Help Desk experience required

• Excellent oral and written communications skills.

• Excellent troubleshooting skills.

• Ability to set priorities and accomplish tasks with minimal supervision

• Hardware and software troubleshooting (break/fix) knowledge

• Experience with supporting Windows 10

• Experience in warehouse distribution a plus

 
location: Kernersville, North Carolina
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

This role requires on site, first level and second level IT support for warehouse operations and office users as well as IT project support. The ideal candidate has 2-5 years of hands-on hardware experience including setup, configuration and troubleshooting of scanners (Zebra, Android, Bluetooth); direct connect and network printers (Zebra, Laser); Windows desktops, laptops and mobile workstations; smartphones; and video displays. Good communication and soft skills for IT help desk coverage by phone, email and screen sharing and hands-on support. IBM iSeries experience is a plus.

The ideal candidate is highly responsive, takes the initiative to quickly resolve user issues, and approaches tasks with a sense of urgency. They demonstrate a proactive mindset, ensuring efficient and timely solutions to keep operations running smoothly.

#LI-RK1

 
qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

 
skills:

Desktop Support

Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.