IT Support Lead/Systems Administator - TEKsystems

Skills

System administrator, Windows server, Systems engineering, Infrastructure, Windows administration, microsoft, Troubleshooting, Microsoft 365, sharepoint, azure, windows, server administrator, server support, network administration, Office 365, Active directory

Top Skills Details

System administrator, Windows server, Systems engineering, Infrastructure, Windows administration, Microsoft, Troubleshooting, Microsoft 365

Description

A local Managed Service Provider has a need for an IT Support lead/Systems Admin to help support escalations from customers and other internal team members, as well as help provide day to day support of customers infrastructure and systems. The ideal candidate will come from a MSP background or small to mid-size environment where they were working in a jack-of-all trades capacity and/or supporting multiple customers. This person will help support the day to day systems and network of their customers, as well as act as an T2/T3 escalation point for other internal team members and customer issues.

They will be responsible for managing users, licensing, and applications of the Microsoft 365 suite, providing Windows IT systems administration, maintaining local and remote networks and hardware, assisting with projects and implementations, monitoring and patching, and providing basic network support.

*80% Windows, 20% Mac Support

-can deploy a Mac, troubleshoot it

-they use a product called Mosyle, similar to Jamf

-experience with Apple Business Manager to deploy more than 2 or 3 Macs, not just 1 Mac or iPhone

-if excellent in everything else they could flex on this and train in Mac support

Additional Skills & Qualifications

Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote networks and computers. Deploy new infrastructure equipment including local area networks, wireless networks, servers and related office infrastructure. Ability to work both independently, and as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Primarily provide Service Desk operations, system security and documentation, and general IT systems administration

• Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, Microsoft 365 Groups

• Support all aspects of IT systems management to include planning, design, acquisition, installation and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software.

• Monitoring and investigation support for potential cybersecurity incidents

• Plan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networks.

• Provide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnel.

• Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations

• Prepare technical documentation including standard procedures, reports, research and cost analysis

• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN

Pay and Benefits

The pay range for this position is $28.00 - $35.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

� Medical, dental & vision

� Critical Illness, Accident, and Hospital

� 401(k) Retirement Plan � Pre-tax and Roth post-tax contributions available

� Life Insurance (Voluntary Life & AD&D for the employee and dependents)

� Short and long-term disability

� Health Spending Account (HSA)

� Transportation benefits

� Employee Assistance Program

� Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Springboro,OH.

Application Deadline

This position will be accepting applications until Jan 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.