IT Support and Help Desk Associate - San Jose office - Frank Rimerman and Co LLP

We're seeking an individual to join our Information Technology (IT) department in our San Jose office. This position will support our existing IT team with serving the desktop, software and connectivity needs of our San Jose local office and remote users. Our role as a team is to be the internal resource for creating and maintaining excellent computer and network connectivity at all times. This position may require travel and remote support to our other Bay Area offices.

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• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources, redirect problems to appropriate resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Coordinating deployment of new products (ie monitors, memory, laptops)
• Racking and cabling of servers, install operating systems, update servers as requested
• Creating and Terminating User Accounts
• Assist with internal trainings from an IT perspective

• As part of the IT Service Desk team, you will engage in various physical activities critical to delivering effective support. This includes:
  • Lifting, standing, and carrying IT hardware
  • Utilizing tools and ladders for hardware access
  • Crawling or kneeling in confined spaces to manage user workstations.
• The candidate must possess excellent communication and interpersonal skills and should be able to work as a team player. This position will require working with many types of end users, from staff members to partners.
• Working knowledge of fundamental operations of Microsoft products, hardware and other equipment;
• High understanding and experience with customer service principles and practices;
• Technical Proficiency: Familiarity with Microsoft 365 Suite, Teams, Audio/Video technologies, conference room setups, Microsoft Viva Suite, Microsoft CoPilot or other AI-related technologies, and Microsoft SharePoint is a plus!
• A bachelor’s degree or equivalent coursework in IT or a related field
• 2-3 years of previous experience serving in an IT support role
• Ability to multi-task and serve multiple users at one time;
• Reliable and thorough work ethic.

The hourly rate for this position ranges from $27 - 35 per hour. 

This position is not eligible for sponsorship.- It is our policy and intent to provide equal opportunity to all persons without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, age, national origin, disability, or medical condition as defined in state and federal laws.- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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