IT Support Engineer - Mac Support Environment - Nerd Up, LLC

Salary $50,000-$65,000 + Strong Benefits. Monday-Friday On-Site, Vibrant Office in McLean

Great Team. Great Mentor. Sunny Offices in McLean. Near Metro. 

Ready to work with an industry leader that's deeply invested in your personal career growth?

Improve your tech chops, grow your business skills, and boost your career trajectory.

You’ll get to:

• Join a top firm that’s a leader in data integration and data integrity consulting.
• Collaborate with and support products that improve operations for the banking, investment, healthcare, and fintech industries.
• Learn from and grow with a fabulous mentor.
• Support appreciative staff in a warm, dynamic team environment where you can continuously grow and hone your software and hardware skills.

Tech-wise, you’ll focus on Mac products and the Apple ecosystem.

• You don’t need to know it all from the get-go, but you have to be resourceful and able to use Google, etc., to seek out solutions and problem-solve readily.
• If you love learning and solving challenges, read on!

Experience

• Administering and troubleshooting Mac computers. Your prior experience could include working in college at the computer center or providing Mac tech support in a professional role outside of school.
• Automating workflows (preferred)
• Ability to thrive in a professional environment with both highly technical staff and with executives; you have to be able to think on your feet, exude respect and responsiveness even under stress if your “client” has software that is crashing, and, ideally, have a warm, appropriate sense of humor to fall back on as you troubleshoot.

Requirements

• Ability to solve problems creatively and independently with attention to detail
• Strong organizational and communication skills
• A proactive attitude
• Innate enjoyment of interacting with and helping people
• Excellent customer service skills.
• Ability to work on-site 8 hours a day M-F in McLean, Virginia, although the times are somewhat flexible (this is not a remote or hybrid role; you will be supporting on-site clients)
• Proof of vaccination against Covid-19
• Ability to work now in the U.S. without any visa sponsorships (no OPT, F-1, H1-Bs, etc.)
• Eagerness to learn new skills and tech relevant to the job which will include automating complex workflows; Python or similar scripting; AirWatch or similar device management; Munki or similar package management; Puppet or similar configuration management.

Robust benefits package

• Financial: 401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D, and Disability Insurance,
• Work-Life Balance: Paid Time Off (PTO), company-paid holidays, health and wellness events.
• Health: Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA)
• Walk or take the free shuttle to/from the Metro to the office or use the ample parking.