IT Support Engineer L2 – 52371 - PRIMUS Global Services, Inc

We have an immediate long-term contract opportunity with one of our key clients for a position of IT Support Engineer L2, to work in Santa Clara, CA.

Pay Rate: $25 - $30/hr on C2C
$20 - $22/hr on W2

Responsibilities:

• Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
• Act as an End User Computing Engineer, ensuring the optimal functioning of end-user devices and systems.
• Manage IT inventory, including procuring, tracking, and managing IT assets and consumables, and contribute to demand planning strategies.
• Collaborate with engineering teams for audit compliance, ensuring adherence to hardware management standards, and oversee vendor engagements, meeting KPIs and service level agreements.
• Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.
• Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.

Qualifications:

• Bachelor's degree or equivalent experience in information systems or related field.
• Proven history of administration and support of Enterprise Windows environments, including analyzing, troubleshooting, and resolving issues, and creating mitigation strategies.
• Strong judgment, problem-solving, and decision-making abilities.
• Exceptional communication skills and the ability to grow relationships and rapport.
• The ability to translate between technical details and the real-world impact they have.

Nice to Have:

• Phenomenal personal and interpersonal skills.
• Highly motivated, organized, self-starter with experience in a large enterprise environment.
• Proven experience with Windows 10/11, Office 365, Android, iOS, Mac, and Linux.
• PowerShell or other scripting and automation skills.
• Experience managing medium to large scale IT projects.

For immediate consideration, please contact:

Satyam
PRIMUS Global Services
Phone No: 972-753-6500 Ext: 407
Direct: 972-471-9306
Email: jobs@primusglobal.com