IT Support Engineer - Cambridge, MA - Merge IT
Cambridge, MA
About the Job
Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details:
Job Notes:
--6+ month contact / extensions and perm conversion possible with good performance.
--Onsite in Cambridge, MA
--Drug & Background required.
Pay rate = $33-35 w2 per hour depending on experience
Main Responsibilities:
• Reports directly to the Local account Team Manager
• Primary Manager for Local Site Queues
• Primary Host/Facilitator of the Site Daily Queue Strategy Meetings
• Primary or Backup for Client Orientation & Training Sessions
• Primary or Backup for Engineer Training
• Oversight and Primary Management for the Tech-in-Residence and MyIT Minute (Tech Bar)
• Oversight and Primary Management for Conference Room Support – Schedule and
Maintenance Plan
• Responsible for Onsite operational efficiency and effectiveness
• Work collaboratively with service manager and team to deliver projects on time, on budget,
on schedule
• Provide expert solutions to complex customer problems in a timely manner by receiving,
clarifying and investigating incidents
• Observe trends with technical issues and recommend improvements to operations,
documentation or implementation
• Work with Services to expedite incident resolution and ensure seamless delivery of support
service to customers
The Ideal Candidate:
• Works under general supervision. Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and
assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Proven experience in IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with
IT industry standards as appropriate to the role
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organized approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels both internally
and customer facing.
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills
• Demonstrates effective interpersonal, literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you'll be doing:
• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures
Requirements:
• 7 years' experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be authorized to work in the United States.
• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• ServiceNow experience.
• Hardware break-fix assistance
• PC imaging processes and procedures
• Troubleshooting
• Mobile phone support
• Audio Visual support
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:
--6+ month contact / extensions and perm conversion possible with good performance.
--Onsite in Cambridge, MA
--Drug & Background required.
Pay rate = $33-35 w2 per hour depending on experience
Main Responsibilities:
• Reports directly to the Local account Team Manager
• Primary Manager for Local Site Queues
• Primary Host/Facilitator of the Site Daily Queue Strategy Meetings
• Primary or Backup for Client Orientation & Training Sessions
• Primary or Backup for Engineer Training
• Oversight and Primary Management for the Tech-in-Residence and MyIT Minute (Tech Bar)
• Oversight and Primary Management for Conference Room Support – Schedule and
Maintenance Plan
• Responsible for Onsite operational efficiency and effectiveness
• Work collaboratively with service manager and team to deliver projects on time, on budget,
on schedule
• Provide expert solutions to complex customer problems in a timely manner by receiving,
clarifying and investigating incidents
• Observe trends with technical issues and recommend improvements to operations,
documentation or implementation
• Work with Services to expedite incident resolution and ensure seamless delivery of support
service to customers
The Ideal Candidate:
• Works under general supervision. Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and
assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Proven experience in IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with
IT industry standards as appropriate to the role
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organized approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels both internally
and customer facing.
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills
• Demonstrates effective interpersonal, literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you'll be doing:
• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures
Requirements:
• 7 years' experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be authorized to work in the United States.
• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• ServiceNow experience.
• Hardware break-fix assistance
• PC imaging processes and procedures
• Troubleshooting
• Mobile phone support
• Audio Visual support
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Source : Merge IT