IT Support Engineer - Burbank, CA (nights / weekends) - Merge IT
Burbank, CA
About the Job
Our enterprise-level client in Burbank, CA, has an immediate need for an IT Support Engineer to work an afternoon / evening / weekend schedule. Please see below for full details—
Job Notes:
--3-6+ month contract / extendable and likely to go perm with good performance.
--Onsite in Burbank, CA.
--Drug & Background check required.
--Pay rate = $30-35 w2 per hour
NOTE: Afternoon/evening shift (2pm-11pm) which includes 1 weekend day
Duties-
• Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
• Document and report on all work performed on behalf of customers
• Maintain accurate inventory and support records
• Work with service providers to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with service providers, manufacturers, resellers and contractors
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required
• Provide backup scheduling support to Post Production Engineering
Requirements-
• Well-developed sense of urgency
• Enthusiasm, resilience, and a positive attitude
• Maintain a professional appearance
• Enjoy working on a team and comfortable sharing responsibilities
• Superior customer service and people skills
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services (see below)
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
• Work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Business Casual Dress, Reliable transportation
• Lift, carry and transport computer equipment
Daily Tasks-
• Answer calls coming in to the support line and assist users (escalate as needed)
• Check ticket queue, emails and voicemails for any overnight escalations
• Check team member out of office status for proper coverage in all areas
• Check ticket queue for assigned zones
• Any open tickets that have been not assigned
• Check aging tickets for status
• Check pending tickets to see if intervention or additional resource is needed
• Reassign or escalate any tickets as needed
• PPE Scheduling support as needed
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:
--3-6+ month contract / extendable and likely to go perm with good performance.
--Onsite in Burbank, CA.
--Drug & Background check required.
--Pay rate = $30-35 w2 per hour
NOTE: Afternoon/evening shift (2pm-11pm) which includes 1 weekend day
Duties-
• Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
• Document and report on all work performed on behalf of customers
• Maintain accurate inventory and support records
• Work with service providers to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with service providers, manufacturers, resellers and contractors
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required
• Provide backup scheduling support to Post Production Engineering
Requirements-
• Well-developed sense of urgency
• Enthusiasm, resilience, and a positive attitude
• Maintain a professional appearance
• Enjoy working on a team and comfortable sharing responsibilities
• Superior customer service and people skills
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services (see below)
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
• Work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Business Casual Dress, Reliable transportation
• Lift, carry and transport computer equipment
Daily Tasks-
• Answer calls coming in to the support line and assist users (escalate as needed)
• Check ticket queue, emails and voicemails for any overnight escalations
• Check team member out of office status for proper coverage in all areas
• Check ticket queue for assigned zones
• Any open tickets that have been not assigned
• Check aging tickets for status
• Check pending tickets to see if intervention or additional resource is needed
• Reassign or escalate any tickets as needed
• PPE Scheduling support as needed
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Source : Merge IT