IT Support Engineer - Bristol, CT - Merge IT
Bristol, CT
About the Job
Our enterprise-level client in Bristol, CT, is seeking to add an IT Support Engineer to the team. Please see below for full details--
Pay Rate = $30-33 w2 per hour
Job Notes:
-3-6+ month contract / extendable and perm possible with good performance.
-ASAP start date
-Onsite in Bristol, CT.
-Drug & Background required.
-Business Casual Dress
-Reliable transportation
-Lift, carry and transport computer equipment
Our client seeks to build off the Apple Retail Store Genius Bar experience with heavy focus on Apple products, but with a scope that includes Windows and Mobile device platforms.
This hire is responsible for superior customer service providing friendly face-to-face support for the overall technology needs of the organization. The service covers all company issued devices, including personally owned Apple devices, as well as company systems and applications support.
RESPONSIBILITIES
• Friendly response and ownership of issues and requests presented by walkup guests
• Address issues raised via social media (Yammer) and other written formats including email
• Document and report on all work performed on behalf of customers
• OS imaging, software install/configuration, account creation
• Maintain accurate inventory and support records
• Work with partners to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with service providers, manufacturers, resellers and contractors
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required
REQUIREMENTS
• Apple Certification – ACMT or similar
• Extensive knowledge of Apple products
• Superior customer service and people skills
• Friendly and approachable demeanor and professional appearance
• Enthusiasm, resilience, and a positive attitude
• Well-developed sense of urgency and ability to multitask
• Must enjoy working on a team and sharing responsibilities
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Apple, Windows, in both physical and virtual environments
• Strong networking knowledge and familiarity with TCP/IP protocol, Microsoft Exchange, and Active Directory
• Ability to work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in the job posting guarantees employment.
Pay Rate = $30-33 w2 per hour
Job Notes:
-3-6+ month contract / extendable and perm possible with good performance.
-ASAP start date
-Onsite in Bristol, CT.
-Drug & Background required.
-Business Casual Dress
-Reliable transportation
-Lift, carry and transport computer equipment
Our client seeks to build off the Apple Retail Store Genius Bar experience with heavy focus on Apple products, but with a scope that includes Windows and Mobile device platforms.
This hire is responsible for superior customer service providing friendly face-to-face support for the overall technology needs of the organization. The service covers all company issued devices, including personally owned Apple devices, as well as company systems and applications support.
RESPONSIBILITIES
• Friendly response and ownership of issues and requests presented by walkup guests
• Address issues raised via social media (Yammer) and other written formats including email
• Document and report on all work performed on behalf of customers
• OS imaging, software install/configuration, account creation
• Maintain accurate inventory and support records
• Work with partners to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with service providers, manufacturers, resellers and contractors
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required
REQUIREMENTS
• Apple Certification – ACMT or similar
• Extensive knowledge of Apple products
• Superior customer service and people skills
• Friendly and approachable demeanor and professional appearance
• Enthusiasm, resilience, and a positive attitude
• Well-developed sense of urgency and ability to multitask
• Must enjoy working on a team and sharing responsibilities
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Apple, Windows, in both physical and virtual environments
• Strong networking knowledge and familiarity with TCP/IP protocol, Microsoft Exchange, and Active Directory
• Ability to work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in the job posting guarantees employment.
Source : Merge IT