IT Support Desk Technician - Tews Company

Onsite Support Technician
Candidate must live in the State of Florida

TEWS has an immediate need for a IT Support Desk Technician to handle Level II support. The ideal candidate will have the following experience:

• Associate's or Bachelor's Degree in Computer Science or Information Systems, or equivalent work experience.
• One year of IT work experience as a Service Desk Technician
• Any Microsoft, Apple or ITIL Certification, preferred
• Experience with set up, configuration, and support of specific business application packages including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Information Systems (HRIS) 

The IT Support Technician provides 2nd tier support and configuration for packaged and custom applications with the organization. Specifically, the Technician implements and supports technology systems for business applications.

• Provide set up and configuration of applications 
• Provide 2nd tier support for business applications within the enterprise 
• Develop recommendations for enhancing approaches for software support service 
• Develop and manage effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced
• Analyze performance of programs and takes action to correct deficiencies
• Provide a minimum of weekly status report updates for current projects
• Provide consultation for the evaluation of packaged applications
• Provide the implementation, configuration and deployment of new packaged software application
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others