IT Support Desk Supervisor - Milk Specialties Global

At Milk Specialties Global, our focus is to create high-quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. The human nutrition division focuses on industry leading whey and milk protein isolates, concentrates, and hydrolysates. The animal nutrition division is a leading supplier of functional fats, proteins and carbohydrates. Both divisions are backed by the speed, execution and passion it takes to exceed the expectation of our customers. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.

The IT Support Desk Supervisor is responsible for supervising the work and operations of the support technicians. This role will also provide tier 2 and tier 3 support as required, oversight of Support Desk requests, and other IS team coordination related to support requests.

Our IT Support Desk Supervisor will:

• Plans, directs, and supervises the day-to-day Support Desk operations.
• Manage equipment (computers, printers, accessories, software), ensuring adequate equipment availability, obtaining quotes, and ensuring accurate asset inventory.
• Provide tier II and tier III technical support including troubleshooting and resolution of desktop software, PCs, peripheral equipment, and other system related problems.
• Manage and maintain the Support Desk application and processes. Maintain and review help desk ticket queues to ensure incoming tickets are addressed in a timely manner. Assign tasks to other technicians as appropriate; Provide guidance and support to all IT team related to support issues.
• Manage Microsoft Office 365 and Microsoft Intune MDM solutions.
• Work within Active Directory for account management
• Manage Zoom application and Verizon account.
• Responsible for new hire technology onboarding.
• Maintain working knowledge of environment products and/or services
• Provide suggestions to management with ways to improve processes on the Support Desk.
• Provide senior level support to assist other IS staff on troubleshooting and resolution of Desktop software, PCs, peripheral equipment, and other system related problems.
• Coordinate Maintenance and Support calls with Vendors as required.

Position Requirements: 

• Bachelors Degree or equivalent in Computer Science or related field
• Network certification a plus
• 3-5 years previous PC / Network support experience.
• In depth knowledge of Windows Operating systems.
• In depth knowledge of, Active Directory, Microsoft Office 365, Microsoft Intune, and network environment.
• Strong analytical and organizational skills.

The COVID-19 vaccine is encouraged, but not required.  Milk Specialties Global closely follows CDC guidelines and updates to ensure employees are able to work safely at our facilities.