IT Support - Milestone Electric, Air, Security & Plumbing

What makes Milestone a fantastic company to work for? When you join Milestone, you will be a part of a fast-growing organization that values having a healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Milestone is Dallas Fort Worth’s trusted Plumbing, Electric, and HVAC service. We specialize in providing a white glove service to our clients in need of assistance and repairs. If you like working with high-performing, driven, passionate people in a supportive environment, then Milestone is your place!

ABOUT THIS ROLE:
IT Support Technicians must display good interpersonal skills to interact with clients from various industries and executive levels. They must listen to their technical needs, understand their problems, and implement technical solutions.

WHAT YOU WILL DO:

• Responsible for installation and maintenance of desktop computers, applications, and related technologies.
• Responsible for end-user support for all computer and communications systems, networking, and server-side maintenance.
• Applicants must provide professional, prompt, and courteous end-user assistance for all computing devices and applications.
• Support over 600 employees with daily IT issues
• Repair IT equipment including laptops, phones, projectors, and tv’s
• Create user logins for Office365, ServiceLine, SwipeSImple, Succesware, FTNI, and GreenSky
• Help manage 300+ phone lines
• Train new employees on company applications
• Audited Company Accounts to ensure accuracy and security for the greater Milestone organization
• Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops, and notebooks.
• Partner with the help-desk ticket system to track and resolve issues.
• The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels.
• An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.

WHAT YOU WILL NEED:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with the client
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Adapt to a fast-paced environment
• Be able to work in a start-up environment

WHO YOU ARE:

• Team player attitude, solid work ethic, willingness to pitch in where needed
• Uphold strong customer service orientation with a demonstrated desire to exceed expectations
• A high-performing individual with a talent to influence and lead
• Ability to communicate with all levels of the organization and with external candidates
• Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
• Comfortable in a fast-paced environment and in dealing with ambiguity
• Technically capable, excellent communicator, and a desire to improve processes

WHY YOU’LL LOVE WORKING HERE:

• Opportunity to be a part of a team that cares about your personal life just as much as your professional life
• You like having fun and being a part of an incredible work family
• Opportunities for growth and development
• Discount on company services for you and your family and friends
• Excellent benefits: 401(k) match program, paid holidays, monthly massages, discounted CrossFit membership and peloton bike access, quarterly company family meetings & many other fun activities