ROLE

We need an experienced IT Support Assistant to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. Your scope of work will be focused on supporting the Facilities Management Division (FMD) with day-to-day operations (i.e., parking programs, printing/mail services, and safety and health programs).

Apply today!

RESPONSIBILITIES

• Offer facilities help desk support
• Serve as first point of contact for customer inquiries and concerns
• Address queries and service requests via phone, email, or in person
• Create, assign, and monitor service requests in Ivanti Service Manager
• Follow up with customers, facilities team, property management, and contract service to resolve issues
• Create and update documents and spreadsheets (i.e., contact lists, duty rosters, staff assignments, parking permits)
• Update logs, requisitions, and invoice payment forms
• Manage incoming and outgoing mail and packages
• Monitor and restock office supply inventories and submit requests
• Maintain filing system
• Make copies and scan documents
• Coordinate meeting schedules
• Assist with organizing USAGM-related special events
• Coordinate maintenance of office equipment
• Assist in distributing parking permits
• Help oversee safety equipment and first aid stations
• Coordinate with the Contracting Officer Representative (COR) and Facilities Director

KNOWLEDGE & SKILLS

• Proficient in office administration duties (i.e., mail processing, filing, and document management)
• Exceptional customer service skills (telephone and in-person)
• Detailed-oriented and highly organized
• Resourceful and proactive
• Excellent written and oral communication skills
• Knowledge of mailing and packaging processes

BACKGROUND

• 5 years of progressive and relevant experience
• Experience using Ivanti Service Manager or equivalent software required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams)
• Proficient in Adobe Acrobat

EDUCATION

• Bachelor’s degree preferred

LOCATION

• USAGM Wilbur J. Cohen Building
• 330 Independence Avenue, SW Washington, DC 20237

TELEWORK

• N/A

CLEARANCE

• U.S. citizenship required since this role supports the U.S. federal government

CLIENT

• U.S. Agency for Global Media (USAGM)

TRAVEL

• No travel required

WORK HOURS

• 40 hours per week
• 8 hours per day

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Non-Exempt

RELOCATION

• Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
 

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