IT Support Analyst - Stardom Employment Consultants

Job Summary: 

The IT Support Analyst will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and ensuring the smooth operation of IT systems. This role requires strong problem-solving skills, excellent communication abilities, and a customer-oriented approach.

Key Responsibilities:

• Technical Support: Provide first-level support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues.
• Incident Management: Log and track all incidents and service requests using the IT service management system. Ensure timely resolution and follow-up.
• System Maintenance: Assist in the maintenance and administration of IT systems, including servers, networks, and applications.
• User Training: Conduct training sessions for end-users on various software applications and IT best practices.
• Documentation: Create and maintain documentation for IT procedures, troubleshooting guides, and user manuals.
• Hardware and Software Installation: Install, configure, and upgrade hardware and software components as needed.
• Collaboration: Work closely with other IT team members to identify and implement improvements to IT services and infrastructure.
• Security: Assist in maintaining IT security protocols and ensuring compliance with company policies.

Qualifications:

• Education: Associates or Bachelors degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 2 years of experience in an IT support role.
• Skills:
  • Proficiency in Windows and Mac operating systems.
  • Knowledge of networking principles and troubleshooting.
  • Familiarity with IT service management tools (ServiceNow, Jira).
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude with a commitment to providing high-quality support.