IT Support Analyst at ADUSA D&T

Bethlehem, PA 18020

About the Job

Position Summary
This role is the primary contact for IT related activities at the site and supports multiple stakeholders across the building including operations, HR, facilities, safety, etc. There will be a variety of responsibilities that will include data analysis, database management, software and hardware support, project support and network POC for IT.
Principle Duties and Responsibilities (essential functions)
Analyze and manipulate data for operational digestion Create tools, macros, etc. for use by local teams Manage and create databases as needed Identify opportunities to improve site processes through technical solutions Support ad hoc requests Ownership of local IT equipment and requests Act as primary IT contact for any systems issues IT POC for projects on-site Responsible for asset management and tracking Coordinate updates, assist with testing, and help support the various IT systems and software for Campus and Transportation Support equipment set up Act as functional expert IT stakeholder for senior leadership team
Knowledge
Microsoft Office Programs Database experience EAM knowledge a plus
Skills
Macro and tool creation through various programs
Abilities
Work in a warehouse environment Must be able to work needed schedule to perform assigned duties Proficient with computer for data entry and research purposes Highly motivated, self-starter and team player with strong attention to detail and the ability to prioritize multiple task in a fast-paced environment
Education
High School education
Experience
Familiarity/experience in a distribution environment 3+ years of experience with hardware and software systems, maintenance, and technical support


Supervision Received
Work and task assigned are reviewed routinely
Supervision Given
Individual Contributor, not responsible for managing a staff

The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

This role is the primary campus contact for hardware and software issues. The role is responsible for ensuring the hardware is running correctly and is managed correctly in terms of contract maintenance, support and supplies. This person is also responsible for being the primary contact for IT during any system changes, enhancements and outages. They are also the key resource for specialty software and/or database applications specific to their campus.