IT Support Analyst - Cybertec, Inc.
Austin, TX
About the Job
Role: IT Support Analyst
6+ months with extension
This is a 100% onsite role.
Location - Austin TX
Rate : $55-60/hr.c2c
NOTE : Austin and willing/able to drive to various site locations within Austin throughout the day. There is no mileage reimbursement.
Key Activities/Responsibilities:
Required Qualifications:
6+ months with extension
This is a 100% onsite role.
Location - Austin TX
Rate : $55-60/hr.c2c
NOTE : Austin and willing/able to drive to various site locations within Austin throughout the day. There is no mileage reimbursement.
Key Activities/Responsibilities:
- Assist in installs, maintains and provides technical support for users.
- Performs hardware, software, and applications support and preventative maintenance.
- Provides end-to-end environment appropriate support utilizing best practices and documented procedures. Develops, documents, publishes and provides communications.
- Works with customers: o diagnoses and resolves or escalates technical support o responds to Service Desk requests o purchasing to identify solutions and obtain quotes for those solutions.
- Functions as system administrator; responsible for inventory management and record keeping.
Required Qualifications:
- 3 yrs. experience in support analyst role
- Advanced knowledge about PC desktop hardware and software and diagnosing problems via remote access
- Familiarity with enterprise software: Microsoft Intune (Imaging), Absolute (NetMotion)
- Familiarity with tracking asset hardware and software
- Must have own transportation (will be driving to multiple locations to provide assistance)
Customer Service experience
Ability to work with minimal supervision in a very dynamic environment.
Experience with enterprise software (ex. Microsoft, AutoCAD, Bentley, ArcGIS) - Familiarity of standard application and operation systems
Source : Cybertec, Inc.