IT Sr. Technical Specialist at Kyyba

Job Title                     : IT Sr. Technical Specialist

Location                      : Waukegan, IL 60085

Contract Duration      : 12+ Months Contract with possibility to extend

Detailed Job Description:

• The Sr. IT Specialist will have a client area across multiple countries, multiple divisions and multiple domains.
• This position will lead the offshore and onsite teams from service partners.
• The BSS Run Sr. IT Specialist manages the team and related delivery activities for Global, Divisional and local systems.
• Leads the partnership of the Run function with BRMs and Regional IT contacts.
• Provide oversight of business requirements.
• Leverages key strengths from all teams, and Provider alike.
• Strong experience in SAP ERP environment, in the areas of SAP-SCM (Production Planning, Production Execution and Quality Management), SAP-PTP (Direct & Indirect Procurement and Accounts Payables), SAP-APO, and SAP-Ariba.
• Experience in SAP SRM is a plus. Ability to effectively communicate with Business users and work with offshore teams.
• This role leads all support related activities.
• This includes the following: Accountable for end-to-end support. Reports regularly on performance. Monitors service level infractions.
• Develops new Service Level Agreements (SLAs) and metrics, as needed.
• Works across stakeholders to gain agreement on new SLAs and / or metrics. These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.
• Harmonizes and motivates team members.

Duties:

• Provides oversight and management of the following core job responsibilities as follows:
• Escalates if provider is unable to meet demand.
• Plans, executes and evaluates work to time, cost and quality targets.
• Assesses and evaluates risk. Communicates effectively, both formally and informally.
• Demonstrates leadership.
• Facilitates collaboration between stakeholders who have diverse objectives.
• Understands the relevance of own area of responsibility/specialism to the employing organization. Takes client requirements into account when evaluating proposals.
• Manages communication and negotiation with supplier to obtain required solution design and sizing (hours effort).
• Takes account of relevant legislation, compliance requirements, and industry regulations. Stays current with industry advancements and direction of domains supported.
• Thinks strategically, leveraging knowledge of domain needs across site.
• Is accountable for effective systems operations. Conducts regular service reviews. Manages and audits service provider performance and productivity relative to SLAs.
• Ensures compliance with policies, procedures, and quality requirements.
• Interfaces directly with the business including understanding concerns, defining requirements, engaging the business for testing as needed and communicating incident status in business terms from information provided by the support teams.
• Acts as point of contact where input is needed to support audits or CAPAs.
• Works with global team to identify continuity/disaster recovery requirements are in place and assists in executing disaster recovery tests as needed.
• Reports results of business continuity testing to the business. Manages business and support team, using good communication and teamwork to ensure collaboration among all IT teams for the good of the business.
• Manages IT process compliance with corporate, divisional and local policies and procedures. Enforces audit compliance policies and standards.

Required:

• Degree in IT and/or complimentary business degree.
• Work Experience – At least 10-13 years of experience in IT, preferably in the health care industry.
• Prior management experience.
• Problem determination (experience in root cause analysis) and problem resolution skills.
• Strong collaboration and partnering skills. Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders.
• Knowledge of business environment, service requirements and culture.
• Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels.
• Ability to accomplish results through others particularly by establishing relationships.
• Ability to be firm but fair with regard to operational deliverables.

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 

Disclaimer: 

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.

Rewards:

Medical, dental, vision

401k 

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client 

Select Awards

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots 
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan

Thanks & Regards,