IT Specialist Level II - Goodwill Industries of Kansas

Organization:
For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to provide opportunities for people with disabilities and barriers to employment seeking independent and productive lives. 

Summary/Objective:
The IT Specialist Level 2 is instrumental in enhancing the technological framework of Goodwill Industries of Kansas, Inc. This advanced role focuses on maintaining, troubleshooting, and upgrading the IT infrastructure, ensuring the stability and security of systems crucial to daily operations. The specialist will act as a key facilitator in the integration of cutting-edge technology solutions that support and drive the efficiency of various organizational processes, thereby directly contributing to Goodwill's strategic goals. 

Job Competencies:
The IT Specialist Level 2 should excel in both technical proficiency and strategic thinking, with competencies that include advanced troubleshooting, security management, and the foresight to anticipate and mitigate IT risks before they impact operations. Strong leadership and organizational skills are required to manage multiple projects and initiatives, ensuring alignment with organizational strategies and goals.

Job Proficiencies:
Must have a deep understanding of complex IT systems, including proficiency in managing enterprise-level networks and data systems. Skills in software development, database administration, and cloud solutions are highly desirable. The ability to document intricate systems and communicate technical challenges and solutions effectively to a broad audience is crucial.    

Education/Experience:
While a bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, candidates with five years of relevant experience and professional certifications such as CompTIA A+, Network+, Security+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE),  and other related certifications may substitute for the educational requirement.  

Skills & Knowledge:
Candidates must demonstrate expert knowledge in network administration, server management, and cybersecurity. Strong project management skills are essential, with a proven ability to lead technology projects from conception through to implementation. This role requires exceptional analytical skills for complex problem-solving and the capacity to innovate and implement technology solutions that align with organizational goals. Effective interpersonal communication skills are crucial for mentoring team members and explaining complex IT concepts to non-technical stakeholders. 

Preferred Experience:

Expert Knowledge: 

• Network Administration: Advanced proficiency in managing and optimizing networks.
• Server Management: Comprehensive understanding of server setup, maintenance, and optimization.
• Cybersecurity: Strong grasp of cybersecurity principles and best practices.

• Leadership: Proven ability to lead technology projects from inception to completion.
• Project Execution: Skilled in planning, organizing, and executing technology projects effectively.

• Problem-Solving: Exceptional ability to analyze complex issues and provide innovative solutions.
• Technology Solutions: Capable of implementing technology solutions that align with organizational objectives.

• Team Mentoring: Effective in mentoring and supporting team members.
• Stakeholder Communication: Skilled in communicating complex IT concepts to non-technical stakeholders in a clear and understandable manner.

Wage Range: $46,094 - $57,618

Benefits:

• Medical and Prescription Plan - available first of month following employment
• Paytient Medical Assistance Plan - available first of month following employment
• Dental Plan with Ortho Option - available first of month following employment
• Vision Care Plan - available first of month following employment
• Flexible Spending Accounts - available first of month following employment
• Group Life and AD&D - available first of month following employment
• 401(k) Plan - available first of month following 90-days employment
• Vacation and Sick Leave - accrual begins first day of employment
• Paid Holidays
• Personal days
• Floating holiday
• Accident and critical illness
• Paid Volunteer Time Off - 8 hours per year
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement Program
• 20% discount at Goodwill Industries of Kansas stores