IT Specialist (level 2 help desk, VMware vSphere, Lan Sweeper, Remote desktop, AD, ITSM, Clonezilla) - MVP Consulting
Albany, NY
About the Job
HBITS-05-13240
Duties include, but not limited to the following:
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance.
Duties include, but not limited to the following:
- Respond to all service requests.
- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for all users.
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance.
- 36 months experience managing support requests on a level 2 help desk.
- 36 months experience resolving hardware and software issues and troubleshooting Window 7 or OS.
- 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
- 36 months experience using Lan Sweeper, Remote desktop and Active Directory, all three are required.
- 36 months experience using ITSM service desks.
- 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients.
- 36 months experience using Clonezilla to create and apply images.
- 36 months experience supporting Lotus Notes.
- 12 Months experience with the installation and support of Office 2016 in an enterprise environment.
- 12 months experience troubleshooting Windows 10 OS and applications.
Source : MVP Consulting