IT Specialist (Illinois Applicants Only) - CSG Inc.

CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. Our Team is Growing! We are looking for an IT Specialist who is knowledgeable in basic computer troubleshooting and is also thoughtful, organized a great communicator, and a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware, and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers.

Position Summary:

IT Specialist will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and onsite visits, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management.

Job Description:

· Provide IT support services to commercial and residential customers.

· Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants.

· Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts

· Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs

· Diagnose and resolve technical hardware, software, and network issues

· Perform proactive system maintenance on internal and client IT infrastructure

· Create, update, and refine IT infrastructure and services documentation

· Research issues using available information resources

· Management of IT vendors and service providers

· Document all help desk interactions and resolutions in the appropriate ticketing tool

· Proactively identify and recommend corrective actions to avoid potentially serious outages

· Inform management of recurring problems

· Remain current with industry changes/trends in IT

· Refine existing and develop new SOPs

· Other duties as assigned

Benefits:

· Competitive salary

· Annual performance bonus

· On the job learning

· Retirement account

· Generous Paid Time Off

· Positive work environment

Qualifications:

Minimum Required Education & Experience

· 2 years of college-level course work in an IT-related field OR Associates degree with at least 1 year of IT consulting experience or relevant power user experience.

Preferred, but not required:

· Knowledge of IT best practices in supporting corporate customers

· Basic knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.

· Working knowledge of web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus

· Basic PowerShell, batch file creation, and Putty

· Application packaging, testing, and deployment with MS Intune

Knowledge, Skills & Abilities:

· Excellent interpersonal, analytical, organizational, project management, problem-solving, and communication skills

· Self-starter who proactively identifies issues and proposes solutions

· Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies

· Experience with SQL Server and MySQL

· Knowledge of VoIP telephony systems

· Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding

· Related experience and training in troubleshooting and providing Help Desk Support

Responsibilities of this role require that the incumbent work from home, post initial onboarding/training. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication.

CSG Inc is proud to be an Equal Opportunity Employer. You will be considered for this position based on your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

This is a Remote (work from home) position.

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