IT Specialist I (Jackson, Mississippi, United States) - Entergy

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

This is a hybrid position, the preffered location is in Jackson, MS but Little Rock, AR may be considered. Relocation assistance and sponsorship is not provided. 

JOB SUMMARY/PURPOSE

This critical role supports the reliable operation of Entergy's real-time energy management systems by developing RTU configurations, commissioning new SCADA field devices, and troubleshooting remote equipment failures. As a key member of the team, you will work closely with cross-functional groups to ensure seamless communication between field devices and the SCADA host, enabling the company to deliver safe and efficient energy services to its customers. This position offers the opportunity to work with a variety of modern and legacy RTU platforms, collaborate on innovative projects, and contribute to the continuous improvement of Entergy's real-time systems.

JOB DUTIES/RESPONSIBILITIES

• Develop RTU configurations for modern and legacy RTU platforms includin SEL RTAC, GE D400S, GE D20, ACS peripheral boards, SEL DPAC, etc.
• Analyze and recommend corrections to engineering design packages, such as SCADA telemetry maps (“edit sheets”), to best align with commissioning practices
• Perform testing and provide support for new hardware, software, and firmware updates on transmission and distribution devices
• Conduct comprehensive testing on a variety of field equipment, including RTUs, relays, meters, line sensors, and IEDs (Intelligent Electronic Devices)
• Provide critical operational support to maintain the availability and reliability of production systems and devices, including non-business hours on-call support
• Collaborate with cross-functional teams to execute weekly SCADA system database updates and site transfers for the Energy Management System, Generation Management System, and Gas Distribution Management System
• Perform and support transmission field device hardware checkouts to ensure equipment is fully functional and safe before being energized and placed into operation.  This is a key aspect of the company's safety and compliance initiatives
• Participate in the team's 24-hour on-call rotation to provide timely troubleshooting and resolution of communication issues with SCADA devices
• Deliver exceptional customer support and services to address problems reported through service tickets, working closely with personnel from the Entergy TCCs, DOCs, LBA, field relay, and engineering departments, as well as partner agencies
• Effectively communicate technical information, concepts, and ideas both verbally and in writing
• Collaborate with teammates in a virtual and office environment to provide project support, receive training, deliver training, and contribute to continuous improvement initiatives
• Participate in company-driven programs, such as close call/good catch entry, safety presentations, volunteerism, and professional development through performance reviews and individual development plans
• Define and adhere to company processes and procedures used to comply with industry standards

MINIMUM REQUIREMENTS
Minimum education required of the position.

• Bachelor’s Degree in Engineering, Computer Science, or related technical degree or equivalent experience

Minimum experience required of the position

• 1+ years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
• Experience with the design, development, and/or testing of real-time system applications and enhancements
• Proven track record of understanding business objectives and supporting business needs
• Proven track record of relevant technology delivery
• Experience with NERC CIP requirements is a plus

Minimum knowledge, skills and abilities required of the position

• Desired - Knowledge of RTU configurations
• Desired - Knowledge of Distribution or Transmission Equipment
• Desired - Knowledge of the operation of the electric power and/or generation systems
• Desired - Ability to support real-time systems

Any certificates, licenses, etc. required for the position
None

Work Conditions

Office environment with minimal physical requirements. Hybrid position with time split between Entergy office and home office.  As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.  Exempt employees may not be paid overtime associated with such duties.

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Primary Location: Mississippi-Jackson Mississippi : Jackson || Arkansas : Little Rock 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 117368
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.