IT Specialist (APPSW) - Office of the Secretary

Summary This vacancy is for an IT Specialist (APPSW) in the Office of the Secretary within the Department of Commerce. Responsibilities As an IT Specialist (APPSW), you will perform the following duties: Initiates, coordinates, and participates in actions to obtain the necessary support to implement projects through use of inhouse government resources and/or contractual actions. Integrates information system components, performance tuning tools and technologies, and system diagnostic tools and fault identification techniques to serve as lead systems administrator for organizational enterprise systems. Provides customer support, technical assistance, systems advisory service, and training. Provides on-going technical advice and guidance to customers in the planning and use of applications software and a variety of other routine IT issues that impact the use, operation, and security for systems. Plans and coordinates projects that involve multiple stages in the systems and applications development life cycle management process, e.g., systems analysis; software development; database administration; and customer support. This Job Opportunity Announcement may be used to fill other IT Specialist (APPSW) GS-2210-13/14 FPL 14 positions within the Department of Commerce in the same geographical location with the same qualifications and specialized experience. This position is also advertised under OS-OCIO-ST-25-12649209, which is open to Merit Promotion eligible applicants. You must apply to both announcements if you want to be considered for both. Requirements Conditions of Employment You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use of possession of drugs. A probationary or trial period may be required. Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/). If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. Drug Test: NO License required: NO Pre-employment physical required: NO Bargaining Unit Position: NO Confidential Financial Disclosure Report (OGE form 450): NO Permanent Change of Duty Station (PCS) Expense: WILL NOT be paid Qualifications Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all of the below requirements: BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail: is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND To qualify at the GS-1 l3evel: SPECIALIZED EXPERIENCE: You must possess one full year (52 weeks) of specialized experience equivalent to the GS- 12 grade level in the Federal service. Specialized experience is described as: Performing system administration or oversight and management of cloud platform systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal. Implementing new system requirements on systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal. AND Performing system improvements based on technical knowledge and experience of SalesForce, Office 365 Business apps, SharePoint or Drupal. To qualify at the GS-14 level: SPECIALIZED EXPERIENCE: You must possess one full year (52 weeks) of specialized experience equivalent to the GS-13 level in the Federal service. Specialized experience is defined as: Leading system administration or oversight and management of cloud platform systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal. Identifying, gathering and implementing new business requirements in systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal. Proactively identifying system issues or processes and recommend system improvements on systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal. Education There is no positive education requirement for this position. Additional Information The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. Veterans Employment Opportunities Act (VEOA) 30% or more disabled veterans Persons with disabilities Career Transition Assistance Plan (CTAP) Interagency Career Transition Assistance Plan (ICTAP) Military Spouse Non-Competitive Hiring Authority ICTAP and CTAP Eligibles: CTAP and ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: Employee Guide to Career Transition CTAP applicants MUST submit the following documents: A copy of your specific RIF notice; notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice). A copy of your SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential. ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; A copy of your SF-50 "Notification of Personnel Action" documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential. Military Spouse The spouse of a member of the armed forces seeking eligibility under the non-competitive hiring authority of certain military spouse MUST submit various required documentation by the closing date of the announcement in accordance with one of the three below eligibilities: 1.) Spouse of a member of the armed forces serving on active duty, 2.) Spouse of service member who incurred a 100% disability, or 3.) Un-remarried widow or widower of a service member killed while performing active duty. Please review the "Required Documents" Section for specific documents pertaining to each of the above eligibilities that MUST be included with your application, if you are applying as a Military Spouse. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.