IT Specialist (APPSW) (Enterprise Platforms Delivery Specialist) - Consumer Financial Protection Bureau

Summary

This job will close when we have received 200 applications which may be sooner than the closing date. Learn more

This position is located at Consumer Financial Protection Bureau, Technology & Innovation. As an IT Specialist (APPSW) (ENTERPRISE PLATFORMS DELIVERY SPECIALIST), you will collaborate closely with users to intake and prioritize requirements and projects on major platforms including O365, Salesforce, and ServiceNow, apply proper project management and governance techniques and practices, communicate with technical and non-technical audiences, and configure applications on low/no code platforms.

Responsibilities

As an IT Specialist (APPSW) (Enterprise Platforms Delivery Specialist), you will:

• Develop and maintain a comprehensive EPT cross-platform roadmap that provides a visual representation of operational tasks, platform initiatives, CFPB strategic goals, and regular updates. Collaborate with program stakeholders, including customers, to prioritize requirements and projects based on a strong understanding of business goals and constraints. Work closely with program leads to apply intake and governance standards and processes to new work.
• Serve as the liaison to the Project Management Office to promote controlled communications, driving continuity and transparency.
• Collaborate with multiple product owners to gather, interpret and prioritize user requirements, transforming them into user stories with well-defined acceptance criteria for inclusion into an actionable backlog.
• Develop and execute communication and training plans. Present formal and informal briefings to various audiences, including technical, non-technical, and senior leadership. Tailor communication content and delivery to suit the specific audience.
• Work collaboratively with peers and the Solution Delivery Team Lead to enhance our work processes, staying current with platform best practices and emerging technologies that could address our challenges.
• Develop and/or configure lightweight applications and assist users in doing the same on low-code platforms.
• Maintain strong working knowledge of emerging technology, such as AI and RPA, available on the platforms. Work closely with cybersecurity to ensure alignment with all relevant regulations and policies. Work with Solution Architects to incorporate emerging technology to solve customer problems as appropriate.

Travel Required

• Not required

Promotion Potential

• 53

Supervisory Status

• No