IT & Software - Info Sys Analyst 1 Info Sys Analyst 1 - Lancesoft
Ann Arbor, MI
About the Job
Pay rate: $40 Hourly on W2 all inc.
Job Description: Onsite requirement
Working Hours: 8-5 AM EST
Top Daily Responsibilities
• Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
• Work on SNOW ticketing queue; creating help desk tickets.
• Support Conference Rooms (Zoom) and User Cubical for break\fix.
• Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Additional Responsibilities:
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
• Maintaining an inventory of PC hardware equipment and software programs
• Providing relocation of PC systems as needed
• Assisting with special projects on various issues as needed
• Documentation; write and update documentation of all IT/Systems Processes
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Must have:
• Experience in supporting end-users (in person / remote) in a corporate environment.
• Knowledge of Windows 10 operating system, Mac OS
• Knowledge of general network and computer security
• Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
• Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
• Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
• Able to work independently as well as with a team
• Able to lift to 40+ pounds of technical equipment
• Knowledge of ITIL and ITSM best practices
Nice to have:
• 4 year college degree in relevant field
• Mac knowledge
• Be able to troubleshoot video conference rooms
• IT COMPTIA certifications; 2+years
• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
Job Description: Onsite requirement
Working Hours: 8-5 AM EST
Top Daily Responsibilities
• Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
• Work on SNOW ticketing queue; creating help desk tickets.
• Support Conference Rooms (Zoom) and User Cubical for break\fix.
• Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Additional Responsibilities:
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
• Maintaining an inventory of PC hardware equipment and software programs
• Providing relocation of PC systems as needed
• Assisting with special projects on various issues as needed
• Documentation; write and update documentation of all IT/Systems Processes
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Must have:
• Experience in supporting end-users (in person / remote) in a corporate environment.
• Knowledge of Windows 10 operating system, Mac OS
• Knowledge of general network and computer security
• Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
• Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
• Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
• Able to work independently as well as with a team
• Able to lift to 40+ pounds of technical equipment
• Knowledge of ITIL and ITSM best practices
Nice to have:
• 4 year college degree in relevant field
• Mac knowledge
• Be able to troubleshoot video conference rooms
• IT COMPTIA certifications; 2+years
• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Want to read more about LanceSoft?
Click here to visit our website - www.lancesoft.com
Source : Lancesoft