IT Service Management Requirements Lead - Chenega Corporation

Overview

IT Service Management Requirements Lead

Springfield, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. 

The IT Service Management Requirements Lead oversees a small team to manage requirement gathering, process refinement, and user story creation while ensuring the smooth execution of user acceptance testing and change control boards. They lead stakeholder communications for sprint releases and upgrades, manage strategic programs, and support teams with deep expertise. This role also involves overseeing scheduled maintenance activities, documenting service interoperability standards, and ensuring consistent ITSM platform availability. Additionally, they handle performance metrics reporting, support independent performance analysis, and develop training materials for ITSM tool users.

Responsibilities

• Supervise a team of business analysts in requirement gathering, process refinement, backlog management, user story creation, test script writing, conducting user acceptance testing, and leading change control boards.  
• Lead stakeholder communications and engagement for sprint releases and upgrades/patches, as well as technical exchanges on priority capabilities.
• Responsible for driving and managing strategic programs and projects in key areas. May serve as the owner of key processes or assist the lead in managing team engagement, schedules, and related reporting. Act as a subject matter expert and support teams by applying deep expertise and knowledge.
• Oversee and communicate specific scheduled maintenance activities that result from manufacturers' recommended service intervals, alerts, bulletins, available patches, and updates according to agency-approved change management processes with pre-coordinated PMO and OCB approval.
• Document detailed service interoperability standards and procedures for integrating new modules into the ITSM platform. These documents will be uploaded to a shared site identified by the Government.
• Support day-to-day maintenance (routine, preventative, and corrective) of the ITSM platform to ensure consistent, reliable, and secure service availability for users/customers.
• Collect status and performance metrics reporting requirements from ITSM users and create/configure auto-generated reports.
• Make status and performance data available for government-directed independent performance and capacity analysis efforts.
• Develop and maintain ITSM tool training documentation and/or media and make it readily available for use by customers. Training materials will be housed within the Service+ platform.
• Other duties as assigned.

Qualifications

• Bachelor's degree and 6+ years relevant experience OR
• Associate degree and 8+ years relevant experience OR
• Highschool Diploma or GED and 10+ years of relevant experience
• 2+ years’ experience with the Agile Methodology
• 1+ years’ experience with the ServiceNow platform
  • Experience with business analysis, strategic planning, or process improvement
• TS/SCI clearance

Knowledge, Skills, and Abilities:

• Ability to obtain CI Poly
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

Chenega MIOS’s culture  

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  

Corporate citizenship  

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  

Learn more about Chenega’s impact on the world.  

Chenega MIOS News- https://chenegamios.com/news/  

Tips from your Talent Acquisition Team  

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  

Chenega MIOS web site - www.chenegamios.com  

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  

LinkedIn - https://www.linkedin.com/company/1472684/  

Facebook - https://www.facebook.com/chenegamios/ 

#Chenega Agile Real Time Solutions, LLC