IT Service Engineer II - Chicago - Coretelligent

**Candidate must be located in Chicago, preferably in the Chicago-Metro area**   

About Coretelligent:    

WE’VE GOT THE POWER. IT’S OUR PEOPLE.     

Do you have a passion for learning about new and emerging technologies? Join our growing team!     

We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard. Founded in 2006, Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection, and security for our clients' most sensitive information assets.    

The Role    

Coretelligent’s client support engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base (This position will support a client in Downtown Chicago).  They regularly drive to our local client locations and interact closely with all levels including executives.   This position is a Hybrid position. 

Key Responsibilities:     

• Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
• Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
• Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
• Troubleshoot backup solutions, mail-flow, and Exchange DAG
• Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
• Deploy new hardware using Imaging technology
• Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms.  This includes:  creation, removal, changes, password resets, and bulk operations
• Utilize strong working knowledge of Corporate Networking and Services to provide client support.  This includes configuring switches.  It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
• Perform after hours work as needed for on-site support and infrastructure/server maintenance
• Serve as a point of escalation to level I engineers

Required Skills and Qualifications:     

• 3+ years of related work experience
• Proficient in Azure Environments and InTune
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Ability to follow and adhere to a defined process  
• Excellent communication skills, both written and verbal 
• Must be customer focused and able/willing to provide “white glove” service
• A Plus – AZ104 or AZ140 Certifications

Salary Range for this position (depending upon experience):    

$80,000 - $90,000   

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.      

What you’ll love about Coretelligent.    

We take Coretelligent culture very seriously! As a company, we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work-life balance, and plenty of opportunities to grow your career from within!     

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. 
    

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.    

*As Coretelligent is a remote company hiring candidates around the world, our perks and benefits packages may adjust based on your location.    

Join our Team!     

Brilliant information technology careers, powered by people. What makes Coretelligent such a fantastic place to work? It’s the people. The quality and commitment of our team are unique in the managed IT industry. It’s why our employees stay. At Coretelligent, we welcome all qualified applicants regardless of race, color, ancestry, national origin, citizenship, socioeconomic status, religion, age, marital or parental status, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected status. We are proud to be an equal opportunity workplace.    

Equal Opportunity and Accessibility Commitment.       

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.

• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.

E-Verify www.dhs.gov/E-Verify              

For information about the right to work, click here for English or here for Spanish.       

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.        

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.