IT Service Desk Technician at Jobot

Tulsa, OK 74106

About the Job

This Jobot Job is hosted by: Isaiah Rosario
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $50,000 - $70,000 per year

A bit about us:

We are a growing technology company that provides IT Services like network architecture and implementation, cyber security, software development and cloud services.

Why join us?

We are growing fast and working on cool projects with great customers.

Job Details

Responsibilities:

Genuine interest in helping people and patience to support non-tech savvy end users.
Able to speak to and support a multitude of customers, from operations to leadership
2nd line of support for all end-user incidents/service requests
2nd level of escalation, more in-depth troubleshooting knowledge required.
Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
Intermediate understanding of Enterprise/ITIL-compliant ticketing systems; Primarily ServiceDesk Plus or ServiceNow
Intermediate understanding of networking; TCP/IP, DHCP, DNS
Intermediate understanding of security permissions and how they are applied
Intermediate understanding of mobile devices, primarily iOS

Requirements

2+ Years Technical Support Experience
High School Diploma Required
Associates Degree Preferred – Technical Study a Plus
ITIL Certification a Plus

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.