IT Service Desk Technician (onsite) - Palo Alto, CA from Adept Source
Palo Alto, CA 94304
About the Job
Title: IT Service Desk Technician (onsite)
Location: Palo Alto, CA
Duration: Long-term
ROLE AND RESPONSIBILITIES
- Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting
- Help develop improved IT support processes to improve support efficiency and maintain related documentation in Confluence
- Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management
- Engage and contribute to daily standup meetings
- Keep an up-to-date record of active tasks and provide weekly reports to IT head
- Serve as the face of IT support and help users with walk-up IT support requests
QUALIFICATIONS
- Bachelors Degree
- Good communication skills (verbal and written)
- Ability to self-educate by finding and reading technical documentation
- Must have 2-4 years of experience working independently in an IT support desk
- Comprehensive experience with managing Azure AD, Office 365, and Intune
- Ability to provision and troubleshoot VPN in Cisco Meraki
- Desire to expand skillset beyond scope of job description
- Experience working in lab-centric support environments and troubleshooting niche software
- Ability to follow documented processes and self-report deviations
- Experience with scripting in Python & PowerShell
Salary
30 - 40 /hour