IT Service Desk Technician - TEKsystems

Description

Client is seeking a Service Desk Technician Service Desk (CSD) team. The group of 20+ Service Desk Technicians provides Tier 1 & 2 technical support and handles a wide variety of calls and emails in its efforts to support multiple state agencies. Due to consistently high call volumes and recent/upcoming projects, client is looking to add additional staff members who will be able to function well within what is at times a high volume and, sometimes, high stress environment. The following is an example of the personal and professional traits, which would need to be associated with the new staff members...

• 1 year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.

• Perfect Attendance is required for this position

• Customer services skills and temperament

o No foul, abrasive or condescending language used over the phone.

o No argumentative demeanor

o Takes ownership, not defensive about blame.

o Empathetic

o Patient with upset and/or angry customers.

Key Outcomes of the Position

• A positive support environment

• Meeting expectations of customer, while meeting all business expectations

• Provide high quality desk-side support to each end user by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization

• Proved a high level of customer service tied to every interaction with an end-user

Skills and Attributes Required:

• Must possess a variety of the field's concepts, practices, and procedures

• Proven experience in leading and directing the work of others

• Ability to clearly communicate technical concepts to non-technical people

• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

• Ability to multi-task in a fast-paced environment

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $30.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

� Medical, dental & vision

� Critical Illness, Accident, and Hospital

� 401(k) Retirement Plan � Pre-tax and Roth post-tax contributions available

� Life Insurance (Voluntary Life & AD&D for the employee and dependents)

� Short and long-term disability

� Health Spending Account (HSA)

� Transportation benefits

� Employee Assistance Program

� Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lexington,KY.

Application Deadline

This position will be accepting applications until Dec 21, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.