IT Service Desk Technician - Technology Resource Group
Chandler, AZ
About the Job
RESPONSIBILITIES
REQUIREMENTS
- Provide IT service desk support to resolve problems to the end user's satisfaction and within the specifications of your directives.
- Ability to work on their own with minimal supervision.
- Ability to lift and carry 50 pounds.
- Completes tickets, tasks and projects in a timely manner.
- Monitor and respond quickly and effectively to requests received through the JIRA ticketing system.
- Respond to requests assigned to the queue and process based upon urgency and Service Level Agreements (SLAs).
- Modify configurations, utilities, software settings, etc. for company computers while remaining within the company standards.
- Document all work and communications associated with assigned tickets in JIRA.
- Ensure that each workstation is in proper working condition by performing periodic updates and maintenance with minimal disruption to production.
- Assist in maintaining an accurate and up to date inventory of all equipment, software and miscellaneous IT equipment used by company employees.
- Utilize all resources quickly and precisely to expedite issues when all attempts to resolve have been exhausted.
- Assign users and computers in Active Directory and the asset management system.
- Remain up to date on changes and updates on the network and throughout the company.
- Assist in documenting procedures and configurations that are specific to users, departments and divisions.
- Remain familiar with Standard Operating Procedures, network settings, configurations and escalation paths.
- Maintain an open line of communication between yourself, the service desk team and the service desk manager.
- Provide guidance and demonstrations to end users when required.
REQUIREMENTS
- High School Diploma or equivalent
- 3+ years of desktop support experience
- IT related certifications preferred
- Experience in manufacturing technologies preferred
Source : Technology Resource Group