IT service desk/ Technical Support (Chat)-Financial Services at computing concepts Inc

Multiple Hiring for IT service desk/ Technical Support (Chat) with Financial Services-South Jordan, UT-84095

It is an immediate closure with only 1 round of Interview.

Please send your updated resume on this email id- snigania@computingconceptsinc.com

Job Title- Service Desk Chat Agent

Job Location- 680 West 10000 South, South Jordan, UT- USA- 84095

Pay Rate- $21/ hr

Contract- Long Term contract to hire

Expectation of Role:
• Customer Service Skills:
o Demonstrate active listening in order to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
o Acknowledging the sense of urgency for resolving the issue
o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
• Communicate effectively:
o Producing accurate detailed documentation consumable by end users, level two support, and problem management
o Maintain professionalism and netiquette to ensure messages are received as intended
o Respond timely via the chat platform to prevent delay or frustration
o Clearly document actions taken in ticketing record for tracking and data analytics
• Technical Proficiency:
o Leverage the chat tooling and ticketing platform effectively
o Provide high quality end-user technical support, related to enterprise software and hardware
o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
• Culture Carrier:
o Demonstrate the ability to collaborate with others
o Display a safe and positive attitude
o Adhere to policies and procedures and act in the best interest of the overall firm

Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self Motivated
• Minimum 2 years of chat experience
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required

Thanks & Regards,

Computing Concepts, Inc.