IT Service Desk Specialist - ValidaTek, Inc.

Company Overview:At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.comSummary:

ValidaTek is seeking an IT Service Desk Specialist to support an exciting new program for Soft Switch Backbone (SSBB) Modernization (SSBM) for DISA. This is a brand new program to design, engineer, and deliver a modernized SSBB to replace the current operational SSBB that has reached end-of-life. This program will provide all engineering and related support necessary to develop an SIP (Session Initiated Protocol)-based policy engine routing solution that can ensure continuity of operations in the event of a single policy engine and/or SBC failure. Support for this effort is largely remote with occasional on-site support at DISA HQ, Ft. Meade, MD. 

 

Handles multiple applications, systems, network, and/or telecommunications activities. Manages information systems throughout the organization. May include programming, analysis, networking, data processing, and/or administration responsibilities. Resolves technical problems. Researches and recommends technology. Coordinates information system priorities.  

Responsibilities:

• Performs end-user support by phone, in person, and online. May staff a help desk, information center and/or provide on-site support. 
• Maintains and troubleshoot devices and systems, hardware, and software. 
• Documents system performance, bugs, debugging, and program requirements. 
• Follows maintenance protocols to ensure systems are secure and ready for users. 
• Coordinates the set-up of data services, as well as phone, computer, and printer installation. 
• Responds to inquiries and user problems, documents classification of incidents, and diagnoses hardware and software. 
• Follow up with customers to ensure resolution and close out incidents in the tracking system. 
• May serve as contract/task lead and/or primary contact.  
• This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

Qualifications:

 

• Active DoD Secret clearance
• Must have at least two years of recent direct job experience in a medium to large scale enterprise IT support environment   
• At least one year of fieldwork IT technical experience in an enterprise support center environment   
• A+ Certified   
• This may be substituted for the following certificates:   
  • Cisco IT Essentials   
  • Microsoft Certified Solutions Associate (MCSA)   
  • ETA Computer Service Technician (CST)   

 

EEO Statement:ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.Applicants who are selected for employment will be required to verify authorization to work in the United States.Offers of employment will be contingent upon passing a post-offer background check.