IT Service Desk - Piper Companies

Zachary Piper Solutions is seeking an Enterprise Service Desk Representative on a critical mission supporting The Department of the Navy, on a 5+ year federal contract based out of New Orleans, LA.  The Enterprise Service Desk representative provide end-user desktop support across numerous Marine Corps installations worldwide. 

Location: Kansas City, MO

Salary: $50,000.00 - $52,000.00 *depending on experience**

Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, Vision, 401k, etc.

Clearance: Active Secret or higher

Responsibilities of the Enterprise Service Desk Representative Include:

• 
  
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalate technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.
• Experience in IT required including at least one (1) year of customer service experience in IT.

Qualifications for the Enterprise Service Desk Representative Include:

·       Active Secret Clearance

·       1 - 3+ Years of IT Experience  (including: work, school, military, side jobs, etc.)

·       Ability/Experience with troubleshooting, support for IT Devices,

·       Laptops, desktops, printers, mobile devices, software installs/support, device re-imaging, etc.

·       Geek squad experience

·       Utilized ticketing systems such as Remedy in the past

·       IAT II Certification

o  Qualifying certificates: Security+ CE, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP, CCNP Security, CASP+ CE, CISA, CISSP (or Associate), GCED, GCIH, or CCSP

Keywords: esd, new orleans, nola, Louisiana, Kansas, Kansas city, Missouri, la, mo, subcontract, contractor, department of the navy, marine corp, marine corps, navy, military, end-to-end, end to, information technology, it, hardware device, hardware devices, ban, lan, wlan, wan, coi, communities of interest, cross domain solutions, cds, network operation, electronic classroom, end user core build, seat support, tier 1/2 , usmc, enterprise, enterprise service desk, esd, script, scripts, troubleshoot, trouble shoot, trouble-shoot, open ticket, close ticket, remedy, ticket, tickets, ticketing, geek squad, clearance, marine, military MCEN network devices, laptops, laptop, desktop, desktops, printers, printer, mobile devices, iPhones, connectivity issues, OS issues, Outlook, Microsoft Office support, Video Teleconference, VTC, Multifuctional Devices, MFD, Multifunctional Peripherals, MFP, CAP, Certified Authorization Professional, CASP +CE, CompTIA Advanced Security Practitioner with Continuing Education, comptia, CISSP, Certified Information System Security Professional, CISM, Certified Information Security Manager, GSLC, Global Information Assurance Certification, CCISO, Certified Chief Information Security Officer, CAP, Certified Authorization Professional, CASP +CE, CompTIA Advanced Security Practitioner with Continuing Education, comptia, CISSP, Certified Information System Security Professional, CISM, Certified Information Security Manager, GSLC, Global Information Assurance Certification, CCISO, Certified Chief Information Security Officer