IT Service Desk Analyst - Ernest Health

At Ernest Health, we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals. We treat patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions.

We strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization.

We are seeking an IT Service Desk Analyst to join our team!

This is a remote position.

As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs.  These programs focus to enhance the employees’ work experience, recognize, and celebrate achievements.  We also encourage employees to share their work experience through “My Ernest Journey” and through our Engagement Survey, where our approach is “You Spoke, We Listened”.  These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.

Our hospital offers comprehensive benefits, designed to support your health and financial well-being.

Benefits:

• PPO and High Deductible Medical Plan options
• Flexible Spending and Health Savings Account options available
• Dental and Vision coverage
• 401K with employer matching
• Life insurance
• Short-and-long term disability

Wellness & Work Life Balance:

• Employee Assistance Program
• Wellness Program with quarterly wellness challenges with participation incentives
• Earned Time Off - start accruing vacation time on start date

Required Skills:

• High School Diploma or GED; Associate’s Degree preferred.
• Prior Help Desk/Service Desk Support experience required.
• Windows Laptop or Desktop support experience required.
• Windows based printer installation/troubleshooting experience required
• Experience with Microsoft office, Outlook and Active Directory accounts preferred.
• Service Desk + or Help Desk Certificate preferred.

Additional Qualifications/Skills:

• Demonstrates ability to work with users of varied positions to provide highly effective support and problem resolution skills.
• Customer focused, troubleshooting skills.
• Demonstrates general computer skills including: data entry, word processing, email, and record management.
• Effective organizational and time management skills.
• Outstanding written and verbal communication skills.
• Punctual and Regular Attendance.
• Ability to maintain proper levels of confidentiality.
• Ability to work closely and professionally with others.

Responsible for supporting the Ernest Service Desk function to provide support for our customers, including Ernest Hospital Staff, Employees, Vendors and other supporting staff (vendors and consulting medical staff).  This position will be responsible for problem identification, issue documentation, communication with customers and other IT support staff to resolve IT hardware/application issues.  This position will also be responsible for user/hardware requests to initiate the fulfillment of Ernest staff requirements.  The service desk analyst will serve as the primary point of contact for the documentation and resolution of tier one issues and will need to have exceptional customer service/communication skills.