IT Service Desk Analyst - Randstad USA

Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise with primary responsibilities providing technical support for a well known TV show.

Hours are Monday-Friday 1am-10am.

Fully On-site: Inglewood, CA

Pay range is $27-31/ hour depending on experience 
location: Inglewood, California
job type: Contract
salary: $27 - 31 per hour
work hours: 12am to 9am
education: High School
 
responsibilities:

Required Skills -

PC and Mac OS, hardware, mobile devices, O365 and application experience in a mid-to-large enterprise. Good communications and troubleshooting skills.

Job Duties -

Working in a hybrid IT Call Center / Deskside Support team providing Service Desk technical support, provisioning technologies to new and existing staff, troubleshooting and resolving end user issues, fulfilling IT requests and de-provisioning access and equipment for separated staff.

Job Requirements -

- Provide IT Service Desk (ITSD) and desk side support to all users.

- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

- Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

- Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.

- Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.

- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.

- Conduct end-user orientation and training for new hires.

- Provision and administer user accounts, distribution groups, and security groups in Active Directory.

- Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.

- Provide AV support - support conference rooms, (multi location large audience simultaneous conferencing), and video conferencing.

- Process equipment and software requests and record asset information.

- Hardware/ software lifecycle management.

- Provide white glove (VIP) and executive support.

- Perform request fulfillment of moves & staff equipment changes at each location.

- Assist with regression testing of supported software through OS Patches and Upgrades.

- Push and install workstation and third party patches.

- Provide Windows OS, Mac OS, and Mobile OS support.

Other Skills and Abilities

- Requires broad understanding and advanced technical acumen.

- Skills consistently updated based on new software development and hardware technologies.

- Proficient with Microsoft Windows OS, Office 365, Exchange/Outlook, and Active Directory.

- Familiarities with PC and Mac support tools and software distribution tools.

- Experience providing asset management support.

- Experience using remote diagnostic tools for problem identification and resolution.

- Utilizes problem solving, customer service skills, strong written, verbal and project management skills.

- Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload.

- Ability to meet specific deadlines and work under pressure.

- Ability to maintain flexible work schedule.

Desired Skills & Experience -Skills and experience listed elsewhere on the SOF

• Experience level: Experienced
• Minimum 2 years of experience
• Education: High School

• Helpdesk
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process m