IT Service Desk Analyst I - Nemacolin Woodlands Resort
Farmington, PA
About the Job
Description
At Nemacolin the IT infrastructure is more like a Fortune 100 company than an independent resort. Our network backbone is all Cisco gear. We don’t outsource our guest wi-fi systems. We use Meraki edge switches and Access Points. We have resort wide music systems via Dante gear. We have Palo Alto firewalls and a fiber ring on the property that can provide dual 10Gbs internet connections. Wired, wireless and cellular point of sale systems are leveraged. We have an on-premise Cisco UCM for our phone system with physical and virtual phones. We are currently implementing Salesforce via HAPI interfaces to grow our CRM. On-premise virtualized servers supporting many systems including in-room tech like TV content and room controls for lighting and curtains. Nemacolin is working hard every day to be the best resort in the world. If you are looking to get hands on experience with high end IT gear Nemacolin is where you want to be to grow your IT career.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Installation: Install hardware, software, operating systems and office applications including:
- Unpacking new equipment and installing and removing options in PCs
- Installing and configuring software
- Performing backups of workstations and servers
- Provisioning systems through vmWare
- Troubleshooting: Work with structured wiring systems, maintain, troubleshoot and support fiber optic and copper connectivity.
- Maintain, troubleshoot, and support network hardware in LAN, WAN, and wireless configurations
- Administrative functions: Perform functions such as writing reports, maintaining accurate records, etc.
- Informs management of problem trends and provide status reports
- Properly maintain records of helpdesk-related activities
- Tech Support: Provide end user support in a timely and courteous manner
- Prioritize tasks to handle multiple projects simultaneously
- Other job duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High School graduate. Associate’s Degree in IT or related field preferred
- Must be 18 years or older
- At least 1 year of experience with LAN/WAN technologies
- Internet/Intranet experience is a plus
- Must maintain knowledge of Nemacolin Woodlands Resort activities and services
- Must be flexible in scheduling and able to work evenings, weekends and all holidays
- Possess excellent communication, analytical and documentation skills and have a desire to work with other people in a team environment
- Have the ability to take direction and work under stressful situations
- Possess extraordinary phone skills
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.
WHY WORK FOR NEMACOLIN?
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.
As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!
ASSOCIATE PERKS:
What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.
- Attractive 401(k) plan
- Paid vacation, holidays, and personal hours
- Family medical, dental, and vision insurance. Long-term and short-term disability insurance
- Employee and educational assistance program
- Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
- On-site uniform and dry-cleaning services
- Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
- Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
- Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
(Keywords: IT, Information Technology, Serve Desk, Service Desk Analyst, Uniontown, West Virginia, Pennsylvania, Morgantown, jobs near me)