IT - Senior Microsoft 365 Engineer - SGA Inc.

Software Guidance & Assistance, Inc., (SGA), is searching for an IT - Senior Microsoft 365 Engineer for a CONTRACT assignment with one of our premier Insurance services clients in Bethlehem, PA or Holmdel, NJ.

Responsibilities :

• Responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities
• Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is require
• Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on AI, Automation, Application Integration, and Security/Compliance.
• Report to our Head of Collaboration Technology, who reports to our Head of Corporate Technology

Required Skills :

• Bachelor's degree in Computer Science, Information Technology, or significant relevant experience
• 5+ years of experience, preferably in a large financial services enterprise
• Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102
• Expert-level experience with Microsoft 365:
  • Required: Administration, Outlook, Exchange Online, Exchange Server, Teams, SharePoint Online, Power Automate, OneDrive, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics.
• Intermediate-level experience with Proofpoint E-mail Protection – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response.
• Knowledge of other complimentary collaboration applications such as: Zoom, Hearsay Relate, Poppulo, Monday, BitTitan MigrationWiz, ShareGate, SharePoint Framework development.
• Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure.
• Knowledge of Project Management, preferably using SAFe, Jira, and Confluence. Proven ability to complete projects reliably and with quality.
• Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM).
• Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure.
• The resource will be required to work on-site a minimum of 2 days per week in either the Bethlehem, PA or Holmdel, NJ office. Bethlehem, PA is the preferred office location for this role.
• 10% Travel required for this position for quarterly planning meetings and conferences.
• Off-site reliable high-speed broadband internet is required.
• Excellent problem solver
• Excellent project leader
• Strong collaborator with team members and other teams
• Strong communicator, documenter, and presenter at multiple levels
• Continuous self-learner, subject matter expert for Microsoft 365

Preferred Skills :

• Desired: Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy